Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Chapman-Macri

Syracuse,NY

Summary

Dynamic Service and Engagement Team Leader at Target Corporation with a proven track record in customer service and team motivation. Skilled in food preparation and multitasking, I excelled in enhancing team performance and maintaining high-quality standards, fostering a collaborative environment that consistently met customer needs.

Overview

16
16
years of professional experience

Work History

Service and Engagement Team Leader

Target Corporation
Camillus, NY
11.2021 - Current
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Established clear expectations for employees, providing guidance when needed.
  • Identified needs of customers promptly and efficiently.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Motivated team members through recognition programs and performance-based incentives.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Produce Associate

Wegmans, Fairmount
Syracuse, NY
09.2019 - 09.2020
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Opened boxes and stocked products in appropriate sections.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Managed inventory levels, placing orders for produce as needed to ensure continuous availability.
  • Greeted customers and offered to help locate produce items.
  • Monitored work environment to maintain safety, cleanliness and organization.
  • Educated customers on produce storage and preparation techniques to enhance their shopping experience.
  • Maintained produce department cleanliness, ensuring a hygienic and appealing shopping environment.
  • Pulled items from stock using lift equipment and added to shelves or bins.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Adhered to health and safety regulations, maintaining a safe shopping environment.
  • Checked prices and located products for customers.
  • Provided excellent customer service by greeting customers warmly upon arrival in the department and responding promptly to inquiries about products or services offered.
  • Operated balers, power jacks and slicing machines.
  • Handled returns and exchanges according to company policies.
  • Demonstrated familiarity with department products to help customers in selecting items.
  • Provided training to new employees, sharing best practices and departmental procedures.

Line Cook

Johnny Rockets Restaurant
Syracuse, New York
01.2010 - 03.2013
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Grilled and deep fried various foods from meats to potatoes.
  • Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
  • Ensured that all dishes were prepared according to recipe specifications.
  • Tracked inventory levels of all products used in the kitchen on a daily basis.
  • Monitored product freshness and rotation dates to maintain quality assurance standards.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Set up workstations with needed ingredients, utensils and cooking equipment.
  • Reviewed recipes to determine exact measurements and ingredients to create dishes.
  • Responded quickly to any customer complaints or concerns about their dining experience.
  • Assisted in prep work such as washing vegetables or butchering meat when needed.
  • Adhered to portion controls and presentation specifications.
  • Stocked and restocked kitchen supplies as needed.
  • Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Performed workstation prep prior to shift start.
  • Performed basic knife skills such as dicing onions or slicing meats.
  • Trained new team members on proper meat and vegetable preparation techniques.
  • Received and stored food and supplies.
  • Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
  • Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising.
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
  • Replenished food items from inventory and rotated ingredients.
  • Inspected equipment for cleanliness prior to use every shift.
  • Cooked multiple orders simultaneously during busy periods.
  • Cleaned food preparation areas, cooking surfaces, and utensils.

Sandwich Artist

SUBWAY®Restaurants
Syracuse, NY
03.2009 - 07.2009
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Inspected equipment regularly for proper functioning and sanitation standards.
  • Organized food preparation stations and regularly replenished supplies.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Kept customer and food preparation areas clean and well-organized.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Followed established procedures for handling money transactions accurately.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Assisted team members during peak hours when necessary.
  • Monitored temperature of freezers and coolers throughout shift.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Greeted customers and provided product knowledge.
  • Answered guest questions, delivering most accurate and updated information available.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Maintained safe food handling practices to prevent germ spread.
  • Assembled and served meals according to specific guest requirements.
  • Operated cash registers to process payments from customers.
  • Tailored orders to address customer allergies and gluten concerns.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Delivered superior customer service focused on quality and meeting customer needs.
  • Identified needs of customers promptly and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Operated a variety of machinery and tools safely and efficiently.

Education

Some College (No Degree) - General Studies

Onondaga Community College
Syracuse, NY

Skills

  • Food preparation
  • Works Well Under Pressure
  • Multitasking and organization
  • Customer service
  • Time management
  • Self motivation
  • Cooking
  • Meal preparation

Timeline

Service and Engagement Team Leader

Target Corporation
11.2021 - Current

Produce Associate

Wegmans, Fairmount
09.2019 - 09.2020

Line Cook

Johnny Rockets Restaurant
01.2010 - 03.2013

Sandwich Artist

SUBWAY®Restaurants
03.2009 - 07.2009

Some College (No Degree) - General Studies

Onondaga Community College

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