Matthew Charnley
Churchville,NY
Summary
Motivated professional seeking a Deportation Officer position with ICE/ERO. Experienced in field service, customer interaction, and conflict resolution, with strong analytical, communication, and organizational skills. Committed to upholding policies and procedures while adapting to dynamic environments and working effectively as part of a team.
Overview
15
15
years of professional experience
Work History
Outbound Sales Representative
Isaac Heating & Air Conditioning Inc
05.2025 - Current
- Cultivated client relationships through effective communication and follow-up strategies.
- Implemented targeted outreach campaigns to enhance lead generation and conversion rates.
- Utilized CRM software to track sales activities and manage customer interactions efficiently.
- Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
- Conducted thorough needs assessments to identify suitable heating and cooling solutions for clients.
Service Technician/Sales Development Representative
Omega TMM
01.2018 - 01.2024
- Traveled extensively throughout the US, Canada and Mexico to service and install precision CNC machines at manufacturing facilities
- Worked frequently in highly regulated industries, including aerospace, automotive, defense, firearms, construction, agriculture, and medical, often requiring adherence to strict security protocols and special clearance procedures.
- Training - demonstrated and explained operation protocols to customers.
- Conducted inspections and routine maintenance on machinery, enhancing operational efficiency.
- Documented service reports accurately for compliance and future reference.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Troubleshot problems, repairing, and restoring machines to peak performance.
Keyholder
Pontillos Pizza
01.2015 - 01.2018
- Supervised daily operations, ensuring compliance with quality standards and operational procedures.
- Sanitation, maintaining high cleaning standards and safely handling food
- Managed cash handling processes, maintaining accurate records of transactions and deposits.
- Trained and mentored new staff on customer service protocols and food safety regulations.
- Inventory management
- Cooking
Order Entry Specialist
FieldTex Products Inc
01.2013 - 01.2015
- Processed customer orders accurately in high-volume environment.
- Resolved customer inquiries regarding order status and discrepancies efficiently.
- Utilized order management systems to track inventory levels and order status.
- Facilitated smooth communication between departments for seamless order fulfillment and issue resolution.
Customer Service Cashier
Dollar General
01.2011 - 01.2013
- Maintained accurate cash drawer balances through diligent record-keeping.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Education
Some College (No Degree) - General Studies
Monroe Community College
Henrietta, NYHigh School Diploma -
Churchville-Chilli Senior High School
Churchville, NY01.2011
Skills
- Professionalism and Reliability
- Excellent Communication (verbal and written)
- Conflict Resolution and De-escalation
- Negotiation
- Risk Assessment and Sound Judgment
- Compliance with Procedures
- Analytical Thinking
- Problem-Solving Abilities
- Documentation
- Attention to Detail
- Decision-Making Under Pressure
- Adaptability and Flexibility
- Teamwork and Collaboration
- Time Management
- Planning and Scheduling
- Customer Service / Interpersonal Skills
- Field Service Experience
- Computer Literacy
- Database Management Software
- Data Analysis
- Organizational Skills
Timeline
Outbound Sales Representative
Isaac Heating & Air Conditioning Inc
05.2025 - Current
Service Technician/Sales Development Representative
Omega TMM
01.2018 - 01.2024
Keyholder
Pontillos Pizza
01.2015 - 01.2018
Order Entry Specialist
FieldTex Products Inc
01.2013 - 01.2015
Customer Service Cashier
Dollar General
01.2011 - 01.2013
Some College (No Degree) - General Studies
Monroe Community College
High School Diploma -
Churchville-Chilli Senior High School
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