Matthew A. Chatfield
San Marcos
Summary
Results-driven leader with 15 years of experience in product management, sales, and business operations. Expertise in Sales CRM product management, driving tailored enterprise solutions, and collaborating with cross-functional teams. Proven success as a Regional Sales Manager and Account Sales Manager, consistently achieving targets and building strong client relationships. Skilled Solution Consultant, adept at translating complex needs into actionable solutions. Experienced in Retail Operations, optimizing processes, budgets, and profitability. A strategic leader focused on team development, process improvement, and delivering business growth.
Overview
14
14
years of professional experience
Work History
Product Manager
HOLT CAT
10.2023 - Current
- Led the end-to-end product management process for the implementation of Salesforce CRM solutions, collaborating with business stakeholders to gather, analyze, and document requirements for enterprise-scale solutions.
- Acted as the primary liaison between business units and the Salesforce vendor, ensuring seamless communication to align technical solutions with business objectives and user needs.
- Translated complex business requirements into clear functional specifications, user stories, and product roadmaps, facilitating the successful development and deployment of Salesforce features and customizations.
- Coordinated with cross-functional teams (engineering, QA, design, etc.) and the Salesforce vendor to prioritize tasks, set milestones, and deliver solutions on time and within budget.
- Managed the end-user adoption process, providing training and support to business teams to ensure smooth implementation and maximum value from Salesforce features.
- Worked closely with the vendor to ensure that Salesforce configurations and customizations met business requirements, while adhering to best practices and technical standards.
- Conducted regular stakeholder meetings to gather feedback, identify areas for improvement, and prioritize feature enhancements for future releases.
- Utilized Agile methodologies (Scrum, Kanban) to manage product development cycles, ensuring continuous delivery and iteration of Salesforce-based solutions.
- Defined success metrics and KPIs to measure the performance of Salesforce solutions, driving continuous improvement initiatives and optimizing user experience.
- Oversaw change management efforts to minimize disruption during implementation and foster a smooth transition to new Salesforce capabilities across the organization.
Regional Sales Manager
Hilti North America
01.2023 - Current
- Led a team to finish #1 in overall sales performance for the North American market, running 165% over prior year for H1
- Developed strategies to implement marketing initiatives to the field, ensuring understanding, buy-in and long-term sustainable success
- (i.e
- Salesforce, new product and service launches)
- Acting liaison between customers and corporate to develop unique solutions to benefit all stakeholders
- Coach team members to think “big picture” and collaborate with organizational resources to increase relevant market share growth
- Work with internal and external stakeholders to create an actionable playbook on how to best support new territorial focus customers (i.e
- Civil and South Texas contractors)
- Developing specific plans to ensure growth both long and short-term
Solution Consultant
Hilti North America
11.2021 - 12.2022
- Focus on enterprise solutions for all customers regarding LEAN process management and business optimization
- Led the central market organization for Hilti in new contracts for the 2022, finish third in North America out of 60+ team members
- Conducted onsite analysis of customer process flows to provide data driven solutions (i.e
- Asset tracking, material needs, replenishment)
- Worked directly with customers and field-based team members to create a customer centric Kaizen that brings immediate profit dollars to the bottom line
- Acquired customer feedback and collaborated with software system writers to address improvements in asset management and tracking software
- Recognized peer leader among solutions team members
Account Manager
Hilti North America
01.2019 - 11.2021
- Grew territory by 74%
- Responsible for in person consultative selling and problem solving
- Build relationships and identify key opportunities to demonstrate Hilti innovation
- Work with key decision makers throughout the organization to grow the business with existing clients
- Identify opportunities with existing target customers to increase company market share
- Develop and maintain long-term relationships with accounts
- Identify new customers potential through networking to grow sales within the territory
- Lead monthly team meetings around high-level projects within the region
Store Director
H-E-B Grocery, Central Texas
01.2011 - 12.2018
- Responsible for total store profit and loss statement
- Collaborated with a special team tasked to develop LEAN processes to improved center store inventory management and productivity
- Accountable for and communicate profitability expectations
- Ensure appropriate inventory levels are met
- Manage/control shrink loss to exceed corporate goals
- Delegate work to appropriate Partners based on complexity of task skills of individual
- Accountable for all department labor and production schedules
- Responsible for personal development through pursuing ongoing leadership knowledge
- Managed instore and regional projects to ensure timelines were met
- Accountable for 14 direct reports and a total of 140+ Partners
Education
Bachelor of Science - Agricultural Systems Management
Texas A&M University
College Station, Texas01.2010
Skills
- Leadership
- Sales Strategy
- Client Management
- Team Development
- Forecasting
- Negotiation
- Revenue Growth
- Project Management
- Problem Solving
- Budget Management
- Operations Efficiency
- CRM Expertise
Timeline
Product Manager
HOLT CAT
10.2023 - Current
Regional Sales Manager
Hilti North America
01.2023 - Current
Solution Consultant
Hilti North America
11.2021 - 12.2022
Account Manager
Hilti North America
01.2019 - 11.2021
Store Director
H-E-B Grocery, Central Texas
01.2011 - 12.2018
Bachelor of Science - Agricultural Systems Management
Texas A&M University
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