Matthew Christie
Hanahan,South Carolina
Summary
Results-driven professional with 13 years of experience in the food and beverage industry, demonstrating strong leadership and communication skills. Proven track record in leadership roles, overseeing diverse teams to deliver exceptional customer service and achieve operational excellence. Adept at navigating fast-paced environments, optimizing workflow, and ensuring the highest standards of quality. Seeking a new opportunity to leverage managerial expertise and interpersonal abilities in a dynamic and challenging new job setting.
Overview
13
13
years of professional experience
Work History
Server
Daniel Island Country Club
2022.08 - Current
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
Keyholder
Chucktown Brewery
2021.09 - 2022.08
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined store operations by assisting with inventory management, merchandising, and restocking.
- Increased sales performance through effective product knowledge and targeted upselling techniques.
- Strengthened team morale by fostering a positive work environment and offering constructive feedback.
- Assisted with staff training initiatives, ensuring new hires were well-equipped for success in their roles.
- Managed cash register operations accurately, balancing daily transactions.
Delivery Driver
DoorDash
2020.06 - 2021.09
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
Catering Manager
Tropical Smoothie Cafe
2019.10 - 2020.06
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
- Developed strong vendor relationships, securing cost-effective contracts and improving overall service quality.
- Mentored junior team members, fostering professional growth and enhancing overall team performance.
- Conducted post-event evaluations with clients, identifying areas for improvement and implementing changes accordingly.
- Increased applicant quality by streamlining the hiring process and implementing a pre-screening system.
- Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
Shift Leader
Jersey Mike's Subs
2013.10 - 2019.10
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Courier
Fed Ex Express
2015.09 - 2018.09
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed company policies and procedures during shift.
- Verified package information to check for accuracy and completeness.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
Crew Trainer
McDonald's
2011.06 - 2013.09
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Promoted a culture of continuous improvement by encouraging feedback from both trainees and experienced staff members alike on ways to enhance job-related skills further.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
Education
High School Diploma -
Hanahan High School
Hanahan, SCAssociate of Arts -
Trident Technical College
Charleston, SC05.2023
Skills
- Guest Engagement
- Assignment Delegation
- Staff Development
- Policy Implementation
- New Employee Mentoring
- Team Member Training
Timeline
Server
Daniel Island Country Club
2022.08 - Current
Keyholder
Chucktown Brewery
2021.09 - 2022.08
Delivery Driver
DoorDash
2020.06 - 2021.09
Catering Manager
Tropical Smoothie Cafe
2019.10 - 2020.06
Courier
Fed Ex Express
2015.09 - 2018.09
Shift Leader
Jersey Mike's Subs
2013.10 - 2019.10
Crew Trainer
McDonald's
2011.06 - 2013.09
High School Diploma -
Hanahan High School
Associate of Arts -
Trident Technical College
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