Matthew Christopher
Wesley Chapel
Summary
Experienced event management young professional with strategic vision for planning and executing high-caliber events. Proven track record of fostering team collaboration and establishing repeat clients. Strong skills in vendor coordination, budget management, and client relations, ensuring seamless event experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mascot Performer
AdventHealth Center Ice
01.2017 - Current
- Generated enthusiasm among customers by initiating
interactive games and dance routines during birthday parties & events. - Contributed to a positive tan experience by maintaining high
energy levels throughout entire performances.
Events Host
AdventHealth Center Ice
04.2017 - 12.2020
- Organized and hosted birthday parties for children and adults
creating personalized and memorable experiences based on
client preferences and themes - Provided on-site management and troubleshooting during
events to ensure seamless party flow and resolve any
unexpected issues - Ensured all event safety protocols were met,
particularly for children's parties, ensuring parent's peace of mind
Front Desk & Birthday Party Lead
AdventHealth Center Ice
10.2017 - 04.2022
- Key holder lo the largest ice sports facility south of New York
and in charge of opening or closing for the day - Maintained a high level of professionalism with guests, ensuring their needs were met
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly
- Managed high call volume and email inquiries efficiently
addressing guest concerns and providing accurate information
regarding reservations, rates, and services. - Responsible for weekly emails with birthday party families and coordinate food orders will a catering team
- Cash handling a payment processing experience.
Director of Events
AdventHealth Center Ice
04.2022 - 01.2024
- Managed events budgets effectively. optimizing allocation of
resources to maximize event impact - Managed administrative logistics of events planning, event
booking, and event promotions. - Delivered exceptional customer service to attendees. addressing concerns promptly and professionally.
- Responsible for booking birthday parties, room rentals, rink
rentals, field trips, group events, and other themed nights
Director of Events & Marketing Support
AdventHealth Center Ice
01.2024 - 09.2024
- Assisted in the development and execution of marketing
campions to promote rink activities, including public skating
sessions, lessons, events, and seasonal programs. - Managed and updated content for the rink's website.
- Assist the facilities social media platforms providing
daily content to the rinks Instagram, Facebook, LinkedIn, and TikTok accounts (@ahcenterice) - Coordinated promotonial materials, including flyers, banners, and digital ads to drive awareness for rink offerings and special promotions.
- Assisted in organizing events such as skating competitions,
themed skate nights, and birthday parties, ensuring successful execution and guest satisfaction. - Monitored customer feedback and reviews, providing insights to improve services and adjust marketing strategies
- Supported email marketing campaigns by creating and
segmenting email lists, crafting engaging newsletters, and
other aspects. - Collaborated with local businesses and schools for partnerships, group bookings, and sponsorship opportunities, helping to expand the rink's community outreach.
- Assisted in tracking and analyzing key performance metrics of marketing efforts, including website traffic, social media numbers, and event attendance.
- Provided administrative support to the marketing director.
- Generated excel worksheets on birthday party numbers and events.
Director of Events & Guest Services
AdventHealth Center Ice
09.2024 - Current
- Lead a team of 30 staff members that range across different roles within the Sales & Business Development department.
- Develop, execute, and maintain the yearly budget for the Sales & Business Development department.
- Keeping track of the event's budget
- Customer relationship building.
- Involved in all corporate events & meetings, including AdventHealth Wesley Chapel's 1,700 person holiday party each year
- Manage staff schedules, timecards, and time off requests.
- Manage community outreach and leading a street team, including going to local events, chamber events, having a presence at community events, and going to local schools to talk about Physical Education when it comes to ice sports
- Manage providing in-kind donation requests to 501C-3 Organizations upon request
- Responsible for booking private ice rentals for tournaments, competitions, events, hockey teams, and figure skating related requests.
- Announcer for all game day operations and figure skating shows.
- Operate game day operations including providing music, red carpets, and lighting effects.
Education
Associate of Arts - Business & Marketing
Pasco-Hernando State College
New Port Richey, FL05-2021
High School Diploma -
Sunlake High School
Land O' Lakes, FL06-2017
Skills
- Advanced Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
- Microsoft Teams
- Computer and Technology Skills
- Customer Service
- Relationship building
- Efficient marketing tactics
- Proficient in social media
- TikTok
- Twitter (X)
- YouTube
Certification
CPR/AED Certification
Safesport Certified
Timeline
Director of Events & Guest Services
AdventHealth Center Ice
09.2024 - Current
Director of Events & Marketing Support
AdventHealth Center Ice
01.2024 - 09.2024
Director of Events
AdventHealth Center Ice
04.2022 - 01.2024
Front Desk & Birthday Party Lead
AdventHealth Center Ice
10.2017 - 04.2022
Events Host
AdventHealth Center Ice
04.2017 - 12.2020
Mascot Performer
AdventHealth Center Ice
01.2017 - Current
Associate of Arts - Business & Marketing
Pasco-Hernando State College
High School Diploma -
Sunlake High School
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