Matthew C. Klotz
North Fort Myers,FL
Summary
Self- Starter and dedicated professional with 25 years of experience in the electrical service industry Commercial retail service.Skilled in areas of customer service relations and creative problem solving.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
31
31
years of professional experience
Work History
ASM area service manager
Stones River Electric
Madison, Tennessee
01.2014 - Current
- Oversee overall field operations of region,Ohio, Illinois and Indiana.
- Acted as a first response contact for all emergencies and concerns on all major accounts which included,home Depot, Lowe's, dollar general and target.
- Supervise and manage (12) technician's, training and safety, vehicle maintenance, storage unit inventory and overall quality control.
- Provided customer's with quotes, direction and oversight for all out of contract projects.
- Provided communication directly with major lead accounts, District managers, and Supervisors.
- Provided 24/7 emergency service to all accounts in a timely manner.
- Maintained weekly and monthly inspections on all vehicles and equipment.
- Completed weekly safety programs.
- Developed training programs for new staff to enhance technical skills and knowledge.
- Conducted regular site visits to assess service quality and address customer concerns.
- Managed daily operations and maintenance of the service department, ensuring all processes were completed in a timely manner.
Service manager
DEI Systems Inc.
Tewkbury, Massachusetts
01.2012 - 01.2014
- Oversaw daily operations of service department for national account's.
- Developed and implemented service strategies to enhance customer satisfaction.
- Trained staff on service protocols and best practices for customer interactions.
- Led team meetings to discuss challenges and streamline workflows collaboratively.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
- Pitched in to complete various duties during peak periods or employee absences.
- Performed root cause analysis on recurring problems encountered by customers.
Electrical Service Technician- Commercial/Industrial/Residential
Industrial Building Services/CB Richard Ellis
Fort Lauderdale, FL
01.1999 - 01.2012
- Provide oversight and direction on all job duties and responsibilities, system information, customer contact and customer contact procedures, acted as a resource/contact person.
- Completed all service and emergency calls in a timely manner.
- Acted as a lead technician and directed crews on all new construction jobs as well as service on the Chase bank account.
- Provided 24-hr emergency service on a rotational basis.
Apprentice electrician-Commercial/ Industrial
TJ industrial service
Salem, NH
01.1995 - 01.1998
- Electrical apprenticeship program/commercial & industrial service
- Journeyman certification Massachusetts (completion of program 1999)
Education
Journeyman's licensing - commercial & industrial service
Electrical apprenticeship program
Salem, NHSkills
- Leadership
- Excellent customer service
- Whatever it takes attitude
- Dependability
- Flexibility
- Strong work ethic
- Excellent troubleshooting skills
- Journeyman electrician
- NEC knowledge
- NATE Certified
- OSHA 30 Certified
- Bucket truck operator
- Field operations management
- Vehicle maintenance
- Quality control
- Coaching and mentoring
- Operational efficiency
- Professionalism
Timeline
ASM area service manager
Stones River Electric
01.2014 - Current
Service manager
DEI Systems Inc.
01.2012 - 01.2014
Electrical Service Technician- Commercial/Industrial/Residential
Industrial Building Services/CB Richard Ellis
01.1999 - 01.2012
Apprentice electrician-Commercial/ Industrial
TJ industrial service
01.1995 - 01.1998
Journeyman's licensing - commercial & industrial service
Electrical apprenticeship program