Matthew Coats
Waco
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Experienced with warehouse operations, including order picking and inventory management. Utilizes knowledge of warehouse management systems to ensure accurate and timely order fulfillment. Track record of maintaining high levels of accuracy and efficiency in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Order Picker
Keurig Dr Pepper, Inc.
08.2025 - Current
- Operated forklifts and pallet jacks to efficiently move products within warehouse.
- Picked and packed orders accurately, ensuring timely delivery to customers.
- Conducted inventory checks to maintain optimal stock levels and prevent shortages.
- Collaborated with team members to streamline order fulfillment processes.
- Ensured compliance with safety regulations during all operational activities.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
Shipping Loader
Wayne Sanderson Farms
01.2019 - 09.2025
- Assisted in training new employees on shipping procedures, contributing to cohesive and efficient team environment.
- Coordinated with other departments to resolve any discrepancies or issues related to shipping orders.
- Ensured compliance with federal regulations governing transportation of hazardous materials, prioritizing safety and adhering to legal requirements.
- Utilized various equipment such as forklifts, pallet jacks, and hand trucks to efficiently load shipments onto trucks.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Forklift Operator
Design Co.
06.2017 - 10.2018
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Customer Service Representative
The Home Depot Inc
11.2013 - 04.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Certification - Pharmacy (Pre-Pharmacy)
Kaplan College
Las Vegas, NV02.2009
High School Diploma -
Waller High School
Waller05.2006
Skills
- Package handling
- Warehouse Safety
- Order Picking
- Heavy Lifting
- Pallet Jack Operation
- Freight Organization
- Attention to Detail
- Safety Procedures
- Forklift operation
- Inventory management
- Hazardous materials handling
- Shipping logistics
Timeline
Order Picker
Keurig Dr Pepper, Inc.
08.2025 - Current
Shipping Loader
Wayne Sanderson Farms
01.2019 - 09.2025
Forklift Operator
Design Co.
06.2017 - 10.2018
Customer Service Representative
The Home Depot Inc
11.2013 - 04.2017
High School Diploma -
Waller High School
Certification - Pharmacy (Pre-Pharmacy)
Kaplan College