Detail-oriented and adaptable professional with a strong background in security, managing schedules, prioritizing tasks, and providing exceptional customer service. Proficient in Microsoft Office Suite, team leadership, and regulatory compliance. Proven ability to collaborate across teams, resolve complex problems, and maintain security measures. A friendly and relatable professional with a focus on multitasking and team management to ensure a safe and efficient workplace environment.
Hi, I’m
Matthew Coffey
San Francisco,CA
Summary
Overview
6
years of professional experience
1
Certification
Work History
ZooxSan Francisco, Ca
Autonomous Vehicle Operator
03.2023 - Current
Job overview
- Worked cross-functionally with the engineering team, informing them of issues with software and safety hazards
- Collaborated in a team atmosphere, conducting testing while working with different partners daily
- Interacted with passengers, ensuring guidelines and safety protocols were followed.
Block Inc.San Francisco, Ca
Security Specialist
11.2021 - 09.2022
Job overview
- Acted as the primary point of contact for employees, team leads, and external stakeholders, swiftly and professionally managing over 250 daily interactions
- Guided employees in navigating their daily tasks and resolving complex issues, fostering efficient problem-solving across the workplace
- Responded comprehensively to customer inquiries through various channels, ensuring exceptional customer support via email, phone calls, and Slack
- Coordinated cross-departmental communication, effectively managing work, meetings, and events, including room reservations, agenda preparation, and calendar maintenance for streamlined workflow
- Efficiently managed conference scheduling and organized travel logistics for key personnel
- Spearheaded the development and distribution of updated office guidelines during COVID-19 restrictions, ensuring a safe and compliant work environment for leaders, visitors, and vendors
- Collaborated with building management and external offices, overseeing vendor/visitor requests and maintaining positive external relations
- Oversaw a wide range of support activities, including technical, operational, clerical, and customer service functions, optimizing office operations
- Conducted office tours for visitors and building management, presenting a welcoming and organized approach
- Streamlined logistics by scheduling garage parking permits for movers and vendors during events, ensuring logistical efficiency
- Facilitated prompt office equipment repair and maintenance in collaboration with vendors, minimizing disruptions
- Proactively interacted with vendors, contractors, and professional personnel to ensure efficient order processing and communication
- Managed supply stock levels and purchase orders, maintaining adequate supplies across multiple offices nationwide
- Coordinated security staffing for events, working closely with team leads, vendors, event coordinators, and security to implement rigorous safety measures
- Managed large-scale phone call coordination and interfaced with building security and management to facilitate the entry of extensive groups of employees and visitors, ensuring smooth operations
- Upheld security measures by monitoring premises, screening visitors, updating logs, issuing passes, and creating badges for employees and vendors
- Conducted real-time monitoring of office cameras for safety and quick response to potential threats.
AirbnbSan Francisco, Ca
Global Security Operations Center (GSOC) Analyst
01.2020 - 04.2021
Job overview
- Operated as a GSOC analyst, monitoring security systems and responding to incidents
- Conducted investigations, compiled incident reports, and responded to emergencies
- Coordinated with law enforcement agencies and internal security teams
- Maintained security and safety compliance standards
- Monitored and tracked weather conditions, communicated updates to involved parties, and collected and analyzed data related to COVID-19
- Conducted research to identify potential threats and risks, such as protests near company sites.
TwitterSan Francisco
Global Security Operations Center (GSOC) Operator
11.2017 - 01.2020
Job overview
- Operated as a GSOC operator, responding to incidents and monitoring security systems
- Coordinated with external security departments and provided exceptional customer service
- Managed logistics for events, including badge printing, visitor and contractor interactions, and security dispatch
- Created Jira tickets for office issues, ensuring prompt resolution
- Maintained accurate records of office inventory and supply levels, proactively ordering new supplies as needed
- Collaborated with cross-functional teams to plan and execute office moves and renovations, minimizing disruptions
- Handled highly confidential information.
Skills
- Communication Skills
- Customer Service
- Organization
- Collaboration
- Problem-Solving
- Security Awareness
- Data Analysis
- Adaptability
- Schedule Coordination
- Multitasking and Prioritization
- Team Leadership
- Regulatory Compliance
- Microsoft Office Suite
- Team Building
Certification
- UX/UI Design Certificate UC Berkeley, Berkeley, Ca
Timeline
Autonomous Vehicle Operator
Zoox
03.2023 - Current
Security Specialist
Block Inc.
11.2021 - 09.2022
Global Security Operations Center (GSOC) Analyst
Airbnb
01.2020 - 04.2021
Global Security Operations Center (GSOC) Operator
Twitter
11.2017 - 01.2020
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