Matthew Collins
Maricopa,AZ
Summary
Proven Material Handler at Lucid with a track record of enhancing workplace efficiency and team collaboration. Excelled in loading, unloading, and maintaining OSHA compliance, significantly reducing material damage. Known for a positive attitude and attention to detail, consistently exceeding service standards and improving inventory management processes. Skilled in forklift operation and fostering safe work environments.
Professional in logistics and supply chain management with extensive experience optimizing material flow and inventory control. Known for reliability in team settings and adaptability to changing demands. Skilled in warehouse software systems and safety protocols, fostering productive and secure work environment.
Knowledgeable [Desired Position] with solid background in efficiently managing materials and maintaining organized inventory systems. Proven ability to streamline warehouse operations and ensure timely delivery of supplies. Demonstrated expertise in forklift operation and inventory management.
Overview
10
10
years of professional experience
Work History
Material Handler
Lucid
07.2022 - Current
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Used hand-held scanners and physical logs to accurately track item movements.
- Maintained clean, orderly work environment free of hazards.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Helped train new employees in safe practices and warehouse procedures.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Performed cycle counts and inventory control to accurately track product levels.
- Transported inventory items to appropriate locations.
- Monitored warehouse to identify missing items, spills, and unusual activity.
- Upheld cleanliness standards in the warehouse by promptly disposing of waste materials, organizing workspaces, and maintaining a clutter-free environment.
- Demonstrated adaptability in responding to unexpected fluctuations in demand or changes in production schedules.
Call Center Rep.
Fiserv
12.2017 - 06.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Maintenance Technician
Joesph Campione
12.2015 - 08.2016
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Inspected and maintained equipment to keep items in top working condition.
Retail Rep.
Menards
07.2014 - 08.2015
- Assisted in the implementation of new store layouts to optimize product placement for increased sales opportunities.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Franklin High School
Franklin Wisconsin 06-2014
Skills
- Material handling
- Loading and unloading
- Order picking
- Positive attitude
- Workplace cleanliness
- Attention to detail
- Forklift operation
- Material identification
- Assembly and production
- PPE policy adherence
- OSHA compliance
Timeline
Material Handler
Lucid
07.2022 - Current
Call Center Rep.
Fiserv
12.2017 - 06.2022
Maintenance Technician
Joesph Campione
12.2015 - 08.2016
Retail Rep.
Menards
07.2014 - 08.2015
High School Diploma -
Franklin High School
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