Matthew Collins
Summary
Experienced in managing business operations, leading teams, and driving strategic initiatives. Brings wealth of expertise in financial oversight and process optimization to enhance business performance. Proven track record of fostering team collaboration and achieving operational excellence. Dedicated approach to safety and security. Eager to learn and develop in a dynamic environment. Foundational understanding of risk management and emergency protocols. Ability to quickly acquire new information and skills. Ready to utilize and further develop problem-solving and organizational skills. Well-prepared to excel in upcoming role.
Overview
18
18
years of professional experience
Work History
Business Manager
United Parcel Service, UPS
09.2022 - Current
- I am responsible for supervising the daily performance of 13 supervisors and 68 service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements
- I encourage sales lead participation through maintaining mutually beneficial customer relationships
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Reviewed company's strategic plans and developed departmental goals and standards to support vision
- Reduced operational risks while organizing data to forecast performance trends
- Trained new hires, providing information, and insight into corporate policies and procedures
Preload Operations Supervisor
United Parcel Service, UPS
02.2022 - 09.2022
- Increased team productivity with effective communication, regular feedback, and performance evaluations
- Oversaw inventory management to minimize disruptions in the supply chain while maintaining adequate stock levels for efficient operations
- Contributed to the development of company-wide strategies designed to drive continuous improvement in operational efficiency, customer satisfaction levels, and overall business performance
- Mentored new employees on company policies, procedures, and job responsibilities, accelerating their onboarding process
On Road Supervisor
United Parcel Service, UPS
02.2020 - 09.2022
- Established positive rapport with team members through open communication channels, fostering an environment of teamwork and collaboration among staff members
- Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures
- Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions
- Cultivated a strong sense of accountability among team members by setting clear expectations for job performance
Dispatcher
United Parcel Service, UPS
02.2020 - 09.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials
- Directed dispatching, routing, and tracking of 110 fleet vehicles
- Scheduled deliveries and pickups according to customer needs
- Communicated with customers to provide delivery updates and resolution
Package Car Delivery Driver
United Parcel Service, UPS
04.2017 - 02.2020
- Fostered a professional appearance by maintaining clean uniforms, vehicles, and equipment at all times per company standards
- Enhanced efficiency by planning optimal delivery routes, taking into account traffic patterns and weather conditions
- Demonstrated adaptability by adjusting delivery schedules to accommodate unforeseen circumstances or emergencies as needed
- Maintained positive relationships with clients, addressing their needs and concerns professionally and courteously
Preloader
United Parcel Service, UPS
07.2013 - 04.2017
- Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading
- Implemented time management techniques to balance competing priorities during fast-paced shifts
- Collaborated with team members to maintain a clean organized workspace for efficient operations
- Maintained up-to-date knowledge of company policies, procedures, and industry best practices for optimal job performance
Shipping and Receiving Supervisor
Home Depot
01.2014 - 04.2017
- My main duties included providing excellent customer service and ensuring that everyone's needs were met when purchasing products
- Ensured safe working environment by enforcing safety protocols, leading toolbox talks, and providing necessary personal protective equipment
- Improved warehouse efficiency by streamlining receiving processes and implementing best practices
- Optimized storage space usage by organizing inventory according to product type and frequency of use
Over-the-Road Driver
Professional Transportation Incorporated
05.2013 - 02.2014
- My main duty included providing safe transportation for railroad workers to and from job site locations in a timely manner
- Followed all relevant traffic laws and safety regulations
- Utilized GPS and other navigation tools to plan routes and stay on schedule
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided
Corrections Shift Sergeant
Hamblen County Sheriff's Department
08.2011 - 04.2013
- My main duties included supervising the activities of staff under my leadership in the facility, insuring inmate safety & security, assisting the captain in managing a detention facility, and performing other work as required or as ordered
- Mentored junior officers in proper policing techniques, contributing to their professional growth and career development
- Implemented effective problem-solving strategies during challenging situations that resulted in swift resolutions without compromising public safety
Force Protection Officer
Triple Canopy Incorporated
02.2011 - 04.2011
- My main duties included safeguarding people, facilities, and other valuable assets in a high-threat environment around the world
- Contributed to team cohesion and effectiveness with strong communication skills during daily briefings and debriefings
- Maintained proficiency in an array of security-related skills through continuous professional development opportunities, enhancing overall force protection capabilities
- Conducted security assessments, identifying vulnerabilities and recommending appropriate countermeasures
Traditional Security Forces Journeyman
134th Tennessee Air National Guard
01.2011 - 02.2011
- Safeguarded sensitive information by implementing stringent document handling procedures and maintaining strict adherence to confidentiality protocols
- Assisted in maintaining physical security measures such as perimeter fencing, lighting, and alarm systems to deter unauthorized access or potential threats
- Directed team and individual tactical drills, training and anti-terrorism tasks
- Developed strong relationships with staff and visitors through effective communication, fostering trust in the security team''s capabilities
Security Forces Journeyman
United States Air Force
04.2007 - 10.2010
- Managed and supervised security force personnel and duties
- Conducted thorough investigations into security breaches, working closely with other agencies to identify perpetrators and prevent future incidents
- Oversaw defense operations for entire air base
Education
Bachelor of Science - Criminal Justice
Bethel University
McKenzie, TN01.2014
Associate of Science - Criminal Justice
Walters State Community College
Morristown, TN01.2012
Skills
- Customer service
- Employee management
- Analytical thinking
- Documentation and reporting
- Business development
- Decision-making
- Team building and leadership
- Operational leadership
- Customer retention
- Staff training
- Performance evaluations
Timeline
Business Manager
United Parcel Service, UPS
09.2022 - Current
Preload Operations Supervisor
United Parcel Service, UPS
02.2022 - 09.2022
On Road Supervisor
United Parcel Service, UPS
02.2020 - 09.2022
Dispatcher
United Parcel Service, UPS
02.2020 - 09.2022
Package Car Delivery Driver
United Parcel Service, UPS
04.2017 - 02.2020
Shipping and Receiving Supervisor
Home Depot
01.2014 - 04.2017
Preloader
United Parcel Service, UPS
07.2013 - 04.2017
Over-the-Road Driver
Professional Transportation Incorporated
05.2013 - 02.2014
Corrections Shift Sergeant
Hamblen County Sheriff's Department
08.2011 - 04.2013
Force Protection Officer
Triple Canopy Incorporated
02.2011 - 04.2011
Traditional Security Forces Journeyman
134th Tennessee Air National Guard
01.2011 - 02.2011
Security Forces Journeyman
United States Air Force
04.2007 - 10.2010
Bachelor of Science - Criminal Justice
Bethel University
Associate of Science - Criminal Justice
Walters State Community College
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