Matthew Collins
Morristown,TN
Summary
Experienced management professional with robust background in team leadership and operational efficiency. Known for strong collaboration, adaptability, and consistently achieving results. Skilled in strategic planning, conflict resolution, and performance optimization. Recognized for reliability and keen ability to meet evolving needs with composure and effectiveness.
Overview
10
10
years of professional experience
Work History
Co Manager
RaceTrac
02.2025 - Current
- Lead day-to-day operations in a high-volume, guest-focused convenience/foodservice environment; maintain a guest-first culture with fast, friendly, efficient service.
- Coach and develop Shift Managers and team members through onboarding, hands-on training, and in-the-moment feedback to improve consistency and performance across shifts.
- Set clear expectations, assign shift priorities, and drive accountability through check-ins, follow-ups, and leading by example.
- Support store-level strategies to improve sales, guest satisfaction, and profitability, partnering with the General Manager on execution and daily priorities.
- Monitor inventory levels, ordering, receiving, and vendor relationships to maintain in-stocks, reduce shortages, and support strong merchandising standards.
- Oversee cash control practices (safe/till procedures, deposit routines, variance awareness) and reinforce loss prevention behaviors.
- Execute promotional launches and ensure strong in-store presentation: clean, stocked, and aligned with RaceTrac brand standards.
- Champion food safety and compliance by conducting routine quality checks, coaching on proper handling, and ensuring completion of required documentation for audits/inspections.
- Review operational and performance reports, identify trends, and take corrective action to improve execution in areas like labor, service, and food performance.
- Assist with scheduling and staffing to meet business demand while supporting labor goals and maintaining coverage during peak periods.
Sales Manager
LEONARD'S
12.2023 - 01.2025
- Developed and implemented sales strategies to increase market share and enhance customer engagement.
- Led a team of sales representatives, providing mentorship and conducting performance evaluations to drive productivity.
- Analyzed sales data to identify trends, informing strategic decisions and improving overall sales performance.
- Fostered strong relationships with key clients, enhancing loyalty and ensuring long-term business partnerships.
- Collaborated with marketing teams to design promotional campaigns aligned with sales objectives, boosting brand visibility.
- Conducted regular training sessions for staff on product knowledge and effective selling techniques to improve results.
- Streamlined reporting processes, improving accuracy in forecasting and tracking sales targets across the department.
- Spearheaded initiatives to enhance customer service quality, resulting in improved client satisfaction ratings and retention rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Delivery Driver
FedEx
06.2023 - 08.2023
- Delivered packages efficiently, ensuring timely arrival to enhance customer satisfaction.
- Operated delivery vehicles safely while adhering to traffic regulations and company policies.
- Managed route optimization to reduce delivery times and fuel consumption.
- Maintained accurate records of deliveries, including tracking information and customer signatures.
- Assisted in training new drivers on best practices for safety and efficiency.
- Coordinated with dispatch teams to adjust routes based on real-time traffic conditions.
- Implemented feedback mechanisms to improve service quality and operational procedures.
- Resolved customer inquiries and concerns promptly to maintain positive relationships.
- Delivered packages to customer doorsteps and business offices.
Retail Store Manager
Connectivity Source
04.2021 - 06.2023
- Policy Development and Enforcement
- Records Organization and
- Managed all aspects of store operations, including organization, Management maintenance, and purchasing functions.
- Goal Setting
- Recruit, interview, and hire applicants.
- Employee Motivation
- Trained team members in successful strategies to meet operational and Verbal and Written Communication sales targets.
- Team Leadership
- Generated spreadsheets detailing sales information.
- Originality and Creativity
- Mentored sales team in applying effective sales techniques and delivering
- Decision Making top-notch customer service.
- Sales Tracking
- Optimized store displays and appearance via strategic merchandising.
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Resolved customer service issues promptly.
- Completed routine store inventories.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assumed DM responsibilities while on PTO.
- Managed multiple locations while finding leaders to take over.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Led team to exceed sales goals through effective training and performance management.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
District Manager
Your Wireless Solutions
04.2019 - 04.2021
- Managed all aspects of store operations, including organization, maintenance, and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Optimized store displays and appearance via strategic merchandising.
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Resolved customer service issues promptly.
- Answered questions about store policies and addressed customer concerns.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Completed routine store inventories.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Examined merchandise to verify correct pricing and attractive displays.
Customer Service Representative
SYKES
10.2018 - 04.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered constant flow of customer calls with minimal wait times.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
Unarmed Security Officer
ASG
10.2017 - 10.2018
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
- Responded quickly to incidents and assessed active situations for security concerns.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
Unarmed Security Guard
Securitas Security Services USA
03.2016 - 10.2018
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Completed full building and grounds patrols every 3 hours to spot and investigate concerns.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Monitored 12-point security camera system day and night to protect lives and property.
- Patrolled commercial property and associated parking garage.
- Responded quickly to incidents and assessed active situations for security concerns.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
- Verified everyone’s right to enter restricted areas and denied access to unauthorized persons.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Education
Information Technology
DeVry University
Nashville, TN, USMassage Therapy
Tennessee School of Therapeutic Massage
Knoxville, TN, USHigh School Diploma - undefined
Dobyns-Bennett High School
Kingsport, TN, USSkills
- Staff management
- Contract negotiation
- Staff development
- Business development
- Marketing management
- Team leadership
- Customer service
- Decision-making
- Staff training and development
- Cross-functional teamwork
- Task delegation
- Strategic planning
- Policy implementation
- Budget control
Timeline
Co Manager
RaceTrac
02.2025 - Current
Sales Manager
LEONARD'S
12.2023 - 01.2025
Delivery Driver
FedEx
06.2023 - 08.2023
Retail Store Manager
Connectivity Source
04.2021 - 06.2023
District Manager
Your Wireless Solutions
04.2019 - 04.2021
Customer Service Representative
SYKES
10.2018 - 04.2019
Unarmed Security Officer
ASG
10.2017 - 10.2018
Unarmed Security Guard
Securitas Security Services USA
03.2016 - 10.2018
High School Diploma - undefined
Dobyns-Bennett High School
Information Technology
DeVry University
Massage Therapy
Tennessee School of Therapeutic Massage