Matthew Conlin
Orland Park,IL
Summary
At Quality Huts, excelled as a Customer Service Representative/Delivery Driver for seven years, enhancing customer loyalty through providing excellent customer service, demonstrating exceptional problem-solving and active listening skills, as well as building meaningful customer relations. Collaborated effectively with teams to uphold high service standards to create a safe and effective work environment.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Delivery Driver
Quality Huts
04.2017 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Education
High School Diploma -
Marist High School
Chicago, IL05.2013
Skills
- Customer Service and Customer Relations
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Conflict Resolution and De-Escalation Techniques
- Money handling abilities
- Customer satisfaction measurement
- Professional telephone demeanor
- Team Development
- Prioritization
- Quality Control
- Service standard compliance
Timeline
Customer Service Representative/Delivery Driver
Quality Huts
04.2017 - Current
High School Diploma -
Marist High School
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