Matthew Contreras
El Paso
Summary
I’m a hard working blue collar guy
Skilled Mobile Mechanic with comprehensive experience in roadside assistance, vehicle diagnostics and repair. Strengths include problem-solving, customer service skills and adaptability to work in various environments. Recognized for increasing customer satisfaction by delivering efficient and quick solutions to automotive issues.
Successful professional offers talents in customer relations, vehicle inspections and diagnostics. Trained in wide range of repair and maintenance actions. Works smoothly with team members and flexes easily with changing daily assignments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
M&P Mobile Mechanic
Samuel Hernandez
El Paso
05.2024 - 12.2025
- Diagnosed and repaired vehicles during road call situations.
- Communicated effectively with customers regarding their vehicle's condition and any recommended additional services or repairs that may be necessary.
- Planned work procedures using charts, technical manuals and experience.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Developed strong relationships with customers through excellent customer service skills.
- Identified potential causes of failure before performing any repairs or replacements.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Performed routine maintenance and repairs on customer vehicles, including oil changes, brake inspections, tire rotations, and fluid level checks.
- Kept up-to-date on industry best practices through continuing education courses.
- Completed standard inspections to assess wear and damage to vehicles.
- Provided excellent customer service by addressing all questions or concerns promptly and courteously.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Adhered to all safety protocols and guidelines to prevent accidents and injuries.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Conducted test drives before and after repair services.
- Leveraged diagnostic tools and equipment to identify vehicle issues.
- Ensured proper installation of new parts through thorough testing procedures prior to returning the vehicle to the customer.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Completed required paperwork and delivered to customer.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Conducted road tests to diagnose drivability concerns such as hard starts or stalls.
- Executed preventive and corrective maintenance on work trucks and other vehicles.
Oge Call Center Representative
GC Services
El Paso
01.2023 - 10.2024
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Promoted available products and services to customers during service, account management and order calls.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Developed effective working relationships with team members across multiple departments.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Education
Automotive Degree - Automotive
El Paso Community College
El Paso, TX12-2024
Skills
- Engine diagnostics
- Brake inspection
- Preventive maintenance
- Customer service
- Parts ordering
- Vehicle inspection
- Problem solving
- Effective communication
- Manual transmissions
- Technical documentation
- Brake systems
- Automotive electronics
- Exhaust systems
- Transmission repair
- Battery services
- Roadside assistance
- Ignition systems
- Air conditioning repair
- Preventative maintenance
- Clutch repair
- Performance tuning
- Diagnostic expertise
- Tire services
- Engine repair
- Electrical systems
- Turbochargers
- Superchargers
- Alignment services
- Drivetrain repair
- Steering systems
- Hybrid systems
- Cooling systems
- Emissions control
- Vehicle inspections
- Fuel systems
- Diesel engines
- Suspension systems
- Automatic transmissions
- Wheel alignment
- Parts documentation
- Equipment inspection and testing
- Welding and fabrication
- Paint and refinishing
- Emission control systems
- Part identification
- Technical aptitude
- Road-worthiness evaluations
- Transmission rebuilding
- Pneumatic systems
- Problem diagnosis
- Electrical motor rebuilding
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- Automotive certification
- High school desploma
- ASE certified master technician
- Hunter calibration certification
- Pro demand certification
Accomplishments
- Was one of the only people in my high school to walk out with two ASE
Affiliations
- I like to hike
- Go to the gym
- Work on cars and trucks
References
References available upon request.
Timeline
M&P Mobile Mechanic
Samuel Hernandez
05.2024 - 12.2025
Oge Call Center Representative
GC Services
01.2023 - 10.2024
Automotive Degree - Automotive
El Paso Community College
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