Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Matthew Conzemius

Gladstone,ND

Summary

Accomplished Owner/President of CDR Transport Inc., I leveraged strategic planning and exceptional relationship-building skills to achieve significant business growth. Expert in operations management and customer relations. My leadership at Liquid Performance underscored a commitment to safety and on-time delivery, contributing to a robust bottom line. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Owner/President

CDR Transport Inc.
02.2012 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Researched target market to discover customer needs and analyze competitor trends.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
  • Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
  • Supported project management team for optimal performance.
  • Reduced operational costs through strategic cost management initiatives.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives.
  • Employed optimal safety practices to reduce worksite complaints and hazards.
  • Spearheaded development and implementation of distributed organizational structure to increase efficiency.
  • Facilitated communication between departmental teams and stakeholders to build consensus.
  • Led operational team in development, rollout, and management of new product lines.
  • Built a diverse workforce through targeted recruiting efforts focused on diversity, equity, and inclusion principles.

Truck Driver

Liquid Performance
07.2011 - 02.2012
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Maximized load safety by balancing, securing, and weighing products.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
  • Improved on-time delivery rates by effectively planning and executing efficient driving routes.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.

Medical Representative

Bemidji Medical Equipment
07.2005 - 07.2011
  • Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
  • Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
  • Assisted physicians with patient education efforts, providing resources and support as needed.
  • Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
  • Demonstrated comprehensive product expertise during sales calls, addressing client questions with confidence and authority.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Regularly exceeded sales targets by establishing rapport with new clients while maintaining long-lasting relationships with existing ones.
  • Recognized trends within territory and industry to create proactive plans.
  • Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
  • Conducted market research on competitor products and services, informing tailored sales pitches and strategies.
  • Developed marketing materials such as case studies and product brochures to promote and educate buyers on product offerings.
  • Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
  • Continuously updated knowledge of industry trends and advancements, ensuring an ability to provide clients with the most up-to-date product information and solutions.
  • Provided exceptional customer service throughout the entire sales process, fostering loyalty among clients and repeat business opportunities.
  • Analyzed customer feedback to identify areas for improvement in service delivery.
  • Improved product knowledge for team members through regular training sessions and workshops.
  • Leveraged strong communication skills to present complex medical information in an easily digestible manner for diverse audiences.
  • Conducted research to stay up-to-date with industry trends, prices and market competition.

Education

West Fargo High School
West Fargo

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Project Management
  • Operations Management
  • Business Management
  • Business Planning
  • Strategic Planning
  • Project estimating
  • Staff Management
  • Marketing
  • Team Oversight
  • Financial Management
  • Staff hiring
  • Business Development
  • Business launch
  • Business Administration
  • Business marketing
  • Consulting
  • Negotiation
  • Sales Leadership
  • Employee Development
  • Product branding
  • Administrative Oversight
  • Bidding processes
  • Contract Management
  • Financial Planning
  • Sales management
  • Cost Reduction
  • Budget Development
  • Regulatory Compliance
  • Talent Development
  • Budget Administration
  • Human Resource Management
  • Partnership Development
  • Labor Relations
  • Human Resources
  • Quality Management Systems
  • Investor Relations
  • Capital pursuit
  • KPI Management
  • Attention to Detail
  • Customer Service
  • Decision-Making

Certification

  • [Area of certification] Training - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]
  • Licensed [Job Title] - [Timeframe]
  • [Area of expertise] License - [Timeframe]
  • [Area of certification], [Company Name] - [Timeframe]

Timeline

Owner/President

CDR Transport Inc.
02.2012 - Current

Truck Driver

Liquid Performance
07.2011 - 02.2012

Medical Representative

Bemidji Medical Equipment
07.2005 - 07.2011

West Fargo High School

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Matthew Conzemius