Matthew Coogan
Miami,FL
Summary
Proud of my lasting relationships with employers, co-workers and clients. Looking for a place that I can confidently use my skills, knowing that I am backed by a strong support/company system and quality product. Proven track record in account management and sales, building client relationships, exceeding sales quotas, and demonstrating exceptional customer service. Leveraged relationship-building skills and strategic market analysis to grow revenue and client retention. Understands customer needs. Strong communication and interpersonal skills. Engages with customers to help establish rapport. Proven Committed to delivering exceptional customer service and exceeding sales goals.
Overview
33
33
years of professional experience
Work History
Account Management/Inside Sales Representative
Merchant Funding Solutions
2012.01 - Current
- Responsible for accounts in excess of $1,000,000 per month
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Presented professional image consistent with company's brand values.
- Maintained current knowledge of changes in marketplace, industry trends as compared with current company offerings.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
- Expanded market reach by researching potential clients and initiating contact via phone or email to generate interest in company offerings.
Assistant Manager
Value Pawn & Jewelry
2009.01 - 2011.01
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Bench Jeweler - Manager
BACH Jewelers
1991.07 - 2011.01
- Fabricated pieces by hand and using specialized equipment.
- Built lasting relationships with suppliers to secure high-quality materials at competitive prices for goldsmith jewelry production.
- Enhanced customer satisfaction by providing personalized design consultations and recommending appropriate materials for custom jewelry pieces.
- Collaborated with team members to ensure timely completion of custom orders, resulting in satisfied customers and repeat business.
Education
No Degree - Music
Miami Dade College
Miami, FLSkills
- Attention to Detail
- Exceptional customer service
- Confident and Energetic
- Relationship Building / Client Retention
- Salesforce
- Warm Calling / Prospect Qualification
- Objection handling
- Pipeline Development
- Goals and performance
- Confidence / Product Knowledge
Professional Musician
Working musician for close to 40 years. Traveled the country.
Timeline
Account Management/Inside Sales Representative
Merchant Funding Solutions
2012.01 - Current
Assistant Manager
Value Pawn & Jewelry
2009.01 - 2011.01
Bench Jeweler - Manager
BACH Jewelers
1991.07 - 2011.01
No Degree - Music
Miami Dade College
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