MATTHEW COOK
Elk Grove,US
Summary
Dedicated to learning, growing, and succeeding. Proven leadership, operational excellence, and organizational development skills. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Overall morale and productivity are boosted by experience in policy development and staff management procedures. Hardworking Restaurant Busser serves patrons by setting tables, placing and replacing silverware and keeping beverage glasses full. Adheres to sanitation and safety policies by clearing and cleaning tables. Explores opportunities to add value to job accomplishments.
Overview
2
2
years of professional experience
Work History
Restaurant Busser
Fujiya Japanese Restaurant
Elk Grove, CA
12.2023 - 03.2024
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Swept floors and removed garbage from dining area.
- Performed opening duties including setting up side stations for service staff.
- Assisted with restocking supplies such as straws, cups, plates and utensils.
- Communicated with kitchen staff regarding any special orders or requests from guests.
- Provided assistance to other employees when needed during peak business hours.
- Responded promptly to customer inquiries related to menu items or services offered.
- Delivered excellent customer service by being friendly and accommodating guest needs.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Served water, coffee and soft drinks and offered refills to promote excellent customer service.
- Observed tables to tend to guest needs and identify customer service opportunities
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Detailer Technician
Bubbles Car Wash & Detail
Elk Grove, US
03.2022 - 10.2022
- Interacted with customers face-to-face in order to understand their vehicle detailing needs and provide quality service
- Mixed cleaning solutions, abrasive compositions, and other compounds to clean the interior and exterior of the vehicle
- Operated buffers, steamers, hoses, vacuums, and other equipment to meet service expectations
- Used cleaning, protective, and restorative agents to maintain and improve the appearance of vehicles.
Parking Attendant
Fog Willow Farms
Wilton, US
10.2021 - 11.2021
- Moved cars around the parking lot to save space
- Directed traffic to come to a complete stop so that pedestrians could cross the street
- Was quick to respond to customer requests and provided helpful advice
- Escorted drivers to their vehicles and assisted them in loading or carrying heavy items
- Filed a complaint about illegal parking jobs
- Cleared customer areas of safety hazards, soiled items, and trash.
Education
High School -
Pleasant Grove High School
01.2024
Skills
- Communications
- Problem resolution
- Organization
- Team building
- Customer Service Excellence
- Training and Coaching
- Time Management
- Professional Appearance
- Beverage Service
- Food Running
- Safety standards and protocols
Affiliations
- Sacramento Rebels-basketball player
- Sacramento Rebels Youth Organization Coach/Volunteer
- Elk Grove Soccer Club-soccer player
- UFC Gym Sacramento-boxing, kickboxing & BJJ
- Elk Grove Youth Baseball-baseball player
- Edna Batey Flag Football-player
- Haggin Oaks-The Northern California Institute of Golf Junior Program
Timeline
Restaurant Busser
Fujiya Japanese Restaurant
12.2023 - 03.2024
Detailer Technician
Bubbles Car Wash & Detail
03.2022 - 10.2022
Parking Attendant
Fog Willow Farms
10.2021 - 11.2021
High School -
Pleasant Grove High School
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