Matthew Cooke
Kalamazoo
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in inventory control and team leadership. Proven ability to enhance team performance and achieve operational goals. Skilled in managing cash register operations and fostering customer engagement, ensuring a high standard of service and safety compliance.
Overview
32
32
years of professional experience
Work History
Shift Manager/Key Holder
Arby's
Kalamazoo
07.2020 - Current
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Developed training modules and documentation to train staff.
- Minimized staff turnover through appropriate selection, orientation and training.
- Led and directed team members on effective methods, operations and procedures.
Department Manager, Maintenance Supervisor
Walmart
Chester
11.2008 - 06.2020
- I am a department manager and, I do mods, I ordered all maintenance supplies as well all front end supplies for the store work with a budget, I control shrinkage.
- Delegate to the associates their tasks, When Support managers are off or on vacation I am the active support manager.
- I Help with managing all overnight associates.
- I Do have my own set of keys for manager locks I Unlock receiving doors to check in Coca-Cola, Pepsi, I unload trucks, I back load trucks, I am certified to operate all equipment is in forklift, electric pallet Jack, Scissor lift and a Walker Stacker.
- I run freight frozen and Dairy I run grocery and General merchandise.
- I am Inventory control specialist for 100 million dollar store.
- I went to Walmart Academy twice.
- One side or department manager training, 2nd time for job Pacific's training And completed the course and have certificates.
- Cashier.
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
Main Grill Cook
Five Guys Burgers
Chester
04.2006 - 08.2008
- Prepared a variety of grilled meats and vegetables to meet customer orders.
- Maintained cleanliness and organization of grilling equipment and work area.
- Collaborated with kitchen staff to coordinate food preparation and presentation.
- Monitored cooking temperatures to ensure food safety and quality standards.
- Trained new cooks on grilling techniques and kitchen safety protocols.
- Operated and cleaned flat top grill, char grill, hood vent and fryers.
- Inspected kitchen equipment for cleanliness and functionality on a regular basis.
- Maintained clean and orderly kitchen to reduce hazards and risk of food-borne illnesses.
- Prepared meats to appropriate internal temperature to ensure safety.
- Managed inventory levels of raw materials used for grilling purposes.
- Ensured that all food products were stored in accordance with health regulations.
Manager/Store Manager
east coast
Chester
04.2006 - 08.2008
- Checked delivery addresses and verified correct package delivery.
- Followed safety procedures to prevent foodborne illness and allergens.
- Organized utensils, napkins and condiment supplies to create clean display.
- Communicated with co-workers to improve operations and reduce wait times.
- Cleaned counters, cashier area and utensil display to comply with sanitary regulations.
- Reported accidents and injuries to supervisor to seek immediate solutions.
- Placed food on trays or in takeout containers and served to customers.
- Balanced the cash register at the end of each shift.
- Balanced receipts and payments in cash registers.
- Replenished foods at serving stations.
- Organized eating, service, and kitchen areas.
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary.
- Washed dishes, glassware, and silverware after meals.
- Communicated with customers regarding orders, comments, and complaints.
- Scrubbed and polished counters, steam tables, and other equipment, and cleaned glasses, dishes, and fountain equipment.
- Addressed customer complaints and resolved conflicts.
- Trained and supervised new staff members.
- Taught newly hired team members and shift managers business policies and procedures.
Assistant Store Manager
Family dollar
Chester
02.2004 - 07.2006
- Assisted with daily store operations and ensured smooth workflow.
- Managed inventory levels and organized stock replenishment processes.
- Trained new staff on customer service protocols and store policies.
- Supported team in achieving sales goals through effective communication.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Maintained a safe working environment by enforcing safety regulations.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Concrete Finisher, Stucco and Stone Mason
james river stucco
Chester
11.2000 - 09.2005
- Communicate with site supervisors and team members to complete project objectives on schedule.
- Patrolled the job site to remove potential hazards and debris.
- Operated tools and equipment, including stone cutters, backhoes, and construction vehicles used at construction sites.
- Ensured proper operation of tools and equipment at the site following safety requirements.
- Loaded and unloaded equipment and materials.
- Followed instruction for assigned tasks from foreperson and lead teams in performing new phases of the work.
- Followed construction plans and instructions from the foreman.
- Built and disassembled bracing, scaffolding, and temporary structures.
- Assisted craft workers such as carpenters and masons in performing job functions.
- Operated concrete mixing machine for concrete pours for concrete slab construction.
Photo Tech
Walgreens
Richmond
03.2000 - 11.2004
- Skillfully produced high-quality color and black-and-white photographs, as well as negatives and slides for the business' customers.
- Uphold the highest standards in the photo processing operation by keeping the equipment clean and well-maintained.
- Scanned negatives and prints to digitize the customer's images.
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
Cashier and Stocker
Food Lion
Chester
02.1994 - 10.1997
- Verified prices and calculated totals using scanners and point of sale (POS) systems.
- Kept drawer currency sorted, wrapped, and organized.
- I worked as a cashier a regular associate at 1 store and a active store manager, at another store for 2 years while they were looking for a store manager.
- Managed business operations, working closely with senior management to develop, build operating dashboards, and monitor performance.
- Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures.
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations.
Education
stucco mason - Masonry
University of The Potomac
DC08.1999
Skills
- Customer Engagement
- Cash Register Operations
- Managing Customer Needs
- Goal Attainment
- Improve Team Performance
- Build Successful Teams
- Teamwork And Collaboration
- Team Supervision
- Team Productivity
- Team Building
- Teamwork And Leadership
- Build Scaffolding
- Equipment Maintenance
- Materials Handling
- Forklift Driving
- Safety Understanding
- Crew Leadership
- Shrinkage Control
- Inventory Accuracy
- Good Communication Skills
- Team Leadership
- Managing Inventory
- Stock
- Store Opening And Closing
- Team Player
- Maintaining Clean Work Areas
- Cash Counting
- Merchandise Quality Assurance
- Organize Inventory
- Staff Coaching And Training
- Till Counting
- Computer Literacy
- Food Allergies
- Sales Proficiency
- Quality Assurance
- Time Management
- Multitasking Strengths
- Educational Leadership
- Constructive Feedback
- Loss Prevention
- Goals Monitoring
- POS Inventory System Operation
- Practice Management
- Proper Staffing
Timeline
Shift Manager/Key Holder
Arby's
07.2020 - Current
Department Manager, Maintenance Supervisor
Walmart
11.2008 - 06.2020
Main Grill Cook
Five Guys Burgers
04.2006 - 08.2008
Manager/Store Manager
east coast
04.2006 - 08.2008
Assistant Store Manager
Family dollar
02.2004 - 07.2006
Concrete Finisher, Stucco and Stone Mason
james river stucco
11.2000 - 09.2005
Photo Tech
Walgreens
03.2000 - 11.2004
Cashier and Stocker
Food Lion
02.1994 - 10.1997
stucco mason - Masonry
University of The Potomac