Matthew Cooley
Fond Du Lac
Summary
Technical Training Instructor with 18+ years of experience in technical support, customer service, and technical training fields
Overview
21
21
years of professional experience
Work History
Technical Training Instructor
Mercury Marine
Fond Du Lac
08.2022 - Current
- Train internal staff on unreleased, current, and legacy product.
- Manage training assets.
- Manage plant 32 operations.
Technical Support Specialist
Mercury Marine
Fond Du Lac
09.2011 - 08.2022
- Provide an exceptional level of technical support to Mercury Marine's dealer network.
- Maintain a high level of product knowledge.
- Lead training and mentor new and existing employees both local and global
Customer Support Specialist
Mercury Marine
Fond Du Lac
04.2006 - 09.2011
- Provide a positive and professional level of support to marine engine customers.
- Excelled at going above and beyond to assist our customers to provide a positive experience with our brand.
- Trained and mentored several new hires.
Engineering Technician / CAD Drafter
Kondex Corporation
Lomira
09.2004 - 04.2006
- Create CAD drawings for components used in the agricultural industry.
- Assisted engineers with print proofing.
- Experience with quality equipment, such as CMM and Rockwell machines.
- Fabrication work with CNC and welding.
Education
Associate of Science - Physics And Earth Sciences
UW Oshkosh in Fond Du Lac
Fond Du Lac05-2008
Skills
- Excels in a fast-paced work environment
- Ability to learn and understand new systems and processes quickly
- Lean Six Sigma Green Belt Certified
- Highly versed with mechanical and electrical theory
- Excels as a Leader/Role model within an interactive work environment
- Master Certified Technician and High Voltage systems authorized (EV)
- Ability to manage assets and personnel
Timeline
Technical Training Instructor
Mercury Marine
08.2022 - Current
Technical Support Specialist
Mercury Marine
09.2011 - 08.2022
Customer Support Specialist
Mercury Marine
04.2006 - 09.2011
Engineering Technician / CAD Drafter
Kondex Corporation
09.2004 - 04.2006
Associate of Science - Physics And Earth Sciences
UW Oshkosh in Fond Du Lac
Similar Profiles
Alex GonzalezAlex Gonzalez
SWI Tech at Mercury MarineSWI Tech at Mercury Marine
Courtney EichstadtCourtney Eichstadt
Accounts Payable Analyst at Mercury MarineAccounts Payable Analyst at Mercury Marine
Kelly CurryKelly Curry
Quality Technician at Mercury MarineQuality Technician at Mercury Marine
Hailey WojahnHailey Wojahn
TARGET TEAM MEMBER at TargetTARGET TEAM MEMBER at Target
John WeyenbergJohn Weyenberg
Automation & Controls Engineer II at Grande CheeseAutomation & Controls Engineer II at Grande Cheese