Matthew Cooley
Fond Du Lac
Summary
Technical Training Instructor with 18+ years of experience in technical support, customer service, and technical training fields
Overview
21
21
years of professional experience
Work History
Technical Training Instructor
Mercury Marine
Fond Du Lac
08.2022 - Current
- Train internal staff on unreleased, current, and legacy product.
- Manage training assets.
- Manage plant 32 operations.
Technical Support Specialist
Mercury Marine
Fond Du Lac
09.2011 - 08.2022
- Provide an exceptional level of technical support to Mercury Marine's dealer network.
- Maintain a high level of product knowledge.
- Lead training and mentor new and existing employees both local and global
Customer Support Specialist
Mercury Marine
Fond Du Lac
04.2006 - 09.2011
- Provide a positive and professional level of support to marine engine customers.
- Excelled at going above and beyond to assist our customers to provide a positive experience with our brand.
- Trained and mentored several new hires.
Engineering Technician / CAD Drafter
Kondex Corporation
Lomira
09.2004 - 04.2006
- Create CAD drawings for components used in the agricultural industry.
- Assisted engineers with print proofing.
- Experience with quality equipment, such as CMM and Rockwell machines.
- Fabrication work with CNC and welding.
Education
Associate of Science - Physics And Earth Sciences
UW Oshkosh in Fond Du Lac
Fond Du Lac05-2008
Skills
- Excels in a fast-paced work environment
- Ability to learn and understand new systems and processes quickly
- Lean Six Sigma Green Belt Certified
- Highly versed with mechanical and electrical theory
- Excels as a Leader/Role model within an interactive work environment
- Master Certified Technician and High Voltage systems authorized (EV)
- Ability to manage assets and personnel
Timeline
Technical Training Instructor
Mercury Marine
08.2022 - Current
Technical Support Specialist
Mercury Marine
09.2011 - 08.2022
Customer Support Specialist
Mercury Marine
04.2006 - 09.2011
Engineering Technician / CAD Drafter
Kondex Corporation
09.2004 - 04.2006
Associate of Science - Physics And Earth Sciences
UW Oshkosh in Fond Du Lac