Matthew Copeland
Naples,FL
Summary
As a driven professional with a demonstrated ability to remain calm under pressure, ensuring high customer satisfaction through effective problem-solving, as well as being skilled in both team collaboration and detailed attention, I strive to become an absolute asset for the North Collier Fire Department.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate
Publix Super Markets Inc
11.2018 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Apprentice
Marzucco's Construction And Coatings
04.2021 - 08.2021
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
Education
Bachelor of Science - Public Safety Administration
Florida SouthWestern State College
Naples, FL08.2025
Certification Program - Firefighter I/II
Florida SouthWestern State College
Naples, FL06.2024
Associate of Arts - General Studies
Florida SouthWestern State College
Naples, FL05.2023
Skills
- Workplace Safety
- Work Planning and Prioritization
- Calm Under Pressure
- Attention to Detail
- Written Communication
Certification
- Wildland Firefighter Training S-130, S-190, L-180
- Basic Life Support
- FEMA IS-100, IS-200, IS-700, IS-800
Timeline
Apprentice
Marzucco's Construction And Coatings
04.2021 - 08.2021
Associate
Publix Super Markets Inc
11.2018 - Current
Bachelor of Science - Public Safety Administration
Florida SouthWestern State College
Certification Program - Firefighter I/II
Florida SouthWestern State College
Associate of Arts - General Studies
Florida SouthWestern State College