Matthew Copeland
Medford Lakes,NJ
Summary
Dedicated Certified Arborist with a passion for continuing education for trees and a commitment to superior customer service. Trust, quality care, and attention to detail are the cornerstones of my approach. My mission is simple: deliver the highest standards of tree care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Consulting Arborist
Princeton Tree Care
03.2024 - Current
- Generate sales in a defined territory, including customer service and marketing
- Instruct and oversee crews, and ensure the work is completed to the client's satisfaction
- Develop and maintain relationships with new and existing clients
- Set weekly, monthly, and annual goals with management
Arborist Representative
Bartlett Tree Experts
09.2021 - 03.2024
- Met annual sales target within a defined territory
- Excelled in customer service, ensuring clients tree care needs were met professionally and correctly
- Kept detailed records of jobs performed to track work history and document customer interactions
Plant Health Care Specialist
Bartlett Tree Experts
09.2018 - 09.2021
- Mastered in all functions of the integrated pest management program, including administration, scheduling, inspections, sampling, treatments, inventories, equipment maintenance, record keeping, report writing, and customer relations
- Monitor, diagnose, and treat insect, disease, and cultural conditions of trees and shrubs
Education
Bachelor of Science - Environmental and Natural Resource Economics
West Virginia University
Morgantown, W.Va.05-2016
Skills
- Customer service
- Professionalism
- Communication
- Organizational
- Multitasking
Certification
- ISA Certified Arborist, NJ-1342A
- Certified Treecare Safety Professional, #04399
Awards
Excellence in Customer Service, 2021, Bartlett Tree Experts
Excellence in Customer Service 2023
- Received over 100 positive reviews from current and new clients after jobs were completed.
- Successfully handled complex complaints or problems that require extra effort to find a solution.
- Created a positive personal connection with clients, making them feel valued and understood.
- Represented the company with professionalism and courtesy, creating a positive perception of the brand.
Timeline
Consulting Arborist
Princeton Tree Care
03.2024 - Current
Arborist Representative
Bartlett Tree Experts
09.2021 - 03.2024
Plant Health Care Specialist
Bartlett Tree Experts
09.2018 - 09.2021
Bachelor of Science - Environmental and Natural Resource Economics
West Virginia University
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