Matthew Cortez
Senior Assistant Manager
Santa Maria,CA
Summary
At Discount Tire, as a Senior Assistant Store Manager, I spearheaded initiatives that significantly enhanced customer satisfaction and streamlined operations. My expertise in inventory control and team management led to improved productivity and staff development. Leveraging strong problem-solving and interpersonal skills, I ensured compliance with safety standards and optimized store performance.
Overview
17
17
years of professional experience
Work History
Senior Assistant Store Manager
Discount Tire
Santa Maria, CA
08.2008 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined store operations by optimizing staff scheduling and task delegation.
- Oversaw staff performance evaluations and provided constructive feedback to support professional development.
- Trained new employees on company policies, procedures, and best practices to maximize productivity and maintain a high level of performance.
- Ensured compliance with all health and safety regulations by conducting regular inspections of the store premises, equipment, and employee practices.
- Managed inventory levels, ensuring optimal product availability for customers while minimizing overstock costs.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
High School Diploma -
Pioneer Valley
Santa Maria, CA06-2009
Skills
Computer skills
Purchase order processing
Dependable and responsible
Calm under pressure
Problem-solving
Time management
Excellent communication
Decision-making
Punctual
Strong work ethic
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Senior Assistant Store Manager
Discount Tire
08.2008 - Current
High School Diploma -
Pioneer Valley