Matthew Cortinas

Senior Master Tech: 2014 – current

• Mentor’s new technicians, providing training and guidance, contributing to the overall improvement of the service department.

• Collaborates with the management, service team and parts department to ensure availability of required components, streamlining repair processes and minimizing vehicle downtime.

• Demonstrates exceptional communication and problem-solving skills, ensuring the highest level of customer satisfaction.

• Demonstrates exceptional time management and multitasking skills, with a challenging and ever evolving schedule

Master Technician: 2012-2014

• Serves as a trusted advisor to the customer during the entire repair process.

• Responsible for handling more complex maintenance and repair resolutions. While ensuring the facilities equipment performs efficiently and accurately, to support the business functions and avoid operational delays.

• Utilized advanced diagnostic tools and critical thinking to identify and resolve complex automotive issues, ensuring accurate and efficient repairs on time to meet company standards and customer expectations.

Specialist Technician: 2008-2012

• Pursued up-to-date certifications and knowledge of Ford vehicle systems and technologies, ensuring compliance with manufacturer guidelines and standards.

• Specializes in specific areas of motor vehicle repair. Identifies specific mechanical problems visually or using computer diagnostic equipment.

• Shows commitment to the service department and is responsible for one’s own actions and workload.

Mechanics Apprenticeship: 2004-2008

• Trains under leadership from a certified Senior Master Technician

• Performs basic inspections of vehicles to Ford Motor Company’s standards.

• Helps the senior tech with various repairs such as, entry level maintenance, tune-ups and basic electrical repairs.

• Founded and managed a successful small business specializing in custom cutting boards, tabletops, and CNC metal signs
• Developed and maintained client relationships, ensuring high levels of customer satisfaction and repeat business
• Designed and crafted custom woodworking and metalwork products, utilizing innovative techniques and high-quality materials
• Implemented effective marketing strategies, resulting in increased brand awareness and sales growth
• Managed all aspects of business operations, including product design, manufacturing, customer service, and financial management.
• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Established foundational processes for business operations.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.