Matthew Costello
San Diego,CA
Summary
Results-driven Senior Project Specialist known for high productivity and efficient task completion. Skilled in strategic planning, risk management, and stakeholder communication. Excel at problem-solving, teamwork, and adaptability, ensuring project goals are met with precision.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr. Project Specialist – Training and Technical Writing
Nexiya Inc
San Diego
11.2023 - 06.2024
- Worked on identifying, and rectifying process and system inefficiencies to create improvements
- Collaborated with various cross-functional teams to develop and execute customized handbooks and playbooks
- Responsible for implementing a new system onboarding process for new resources.
Program Specialist
Workspend Inc.
11.2021 - 11.2023
- Supported approximately 30+ sites with active headcounts ranging from 100-1000+ per site, and placements 1500 quarter over quarter
- Supported and tracked the full life cycle of requisitions, including opening, sourcing, onboarding, and offboarding of contingent workers.
- Managed and nurtured relationships with managers through regular check-ins, conducting intake and spotlight calls for open requests, as well as addressing HR and employee relations concerns.
- Implemented strategies for effective workforce planning and oversight of the contingent workforce
- Maintaining updated trackers for all new hires, ensuring accurate records of background check progress and start dates.
- Provided site-specific reports on numbers, industry trends, and effective hiring strategies during client calls
- Conducted recruiter alignment meetings to identify pain points in sourcing strategies using market analysis data on rates, titles, and contract terms in conjunction with hiring managers
- Contributed to the successful execution of a complex, multi-phase and multi-departmental timekeeping system initiative and ensured post-implementation system upkeep
- Audited and edited timesheet entries to ensure timely submission and approval within the 60-day scope
- Collaborated with agencies to ensure accurate payroll reconciliation
- Ensured top candidates were submitted for manager review through resume screening
- Served as a liaison for coordinating interviews between hiring managers and agencies
- Provided status updates on requests and candidates.
Program Manager
TechniArt Inc.
05.2015 - 09.2021
- Supported various private and public utilities nationwide
- Oversaw multiple HR functions encompassing payroll administration, talent acquisition, training programs,and disciplinary procedures to maintain operational efficiency.
- Coordinated, confirmed, and executed events by corresponding with clients in the current book of business
- Sourced and booked new events using various marketing strategies such as cold calling, door to door, and business to business approaches.
- Created customized Energy Star Environmental Impact Reports for individual clients.
- Educated customers on the benefits of LED lighting and NEST Smart Thermostats, resulting in significant monthly utility bill savings
- Demonstrated expertise in using diverse sales methods to successfully promote and secure sales for LED lighting and NEST Thermostats
- Ensured the aesthetics of displays and maintained organization of merchandise
- Performed financial transaction handling duties using a combination of traditional registers and Square POS Systems
- Balanced and closed out registers, ensuring accurate financial reporting at the conclusion of every show or event.
- Operated company vehicles to transport display and merchandise for events
- Facilitated packaging of energy savings kits for multiple utilities.
Field Coordinator
RECON Environmental Inc.
San Diego
03.2019 - 03.2020
- Scheduled all field crew projects efficiently
- Managed and enhanced interactions across multiple social media platforms such as LinkedIn, Instagram, Facebook, Twitter, and Constant Contact E-Newsletters.
- Collaborated with project managers to identify requirements for projects, such as heavy machinery, erosion control supplies, irrigation parts, and project-specific employee certifications.
- Implemented innovative scheduling protocols, efficient timekeeping systems, and streamlined project communications for crew chiefs
- Managed travel logistics for out-of-town crew members and staff, including per diems, lodging & accommodations, and transportation reservations.
- Assisted in translating training handbooks
- Responsible for maintaining and implementing client-specific safety protocols (i.e., CAL OSHA requirements, fire safety, and construction safety measures)
- Contributed to the HR department by helping with onboarding and training of fresh field crew members
- Worked closely with clients to efficiently determine their needs
- Oversaw the coordination of vendor relationships for sourcing, costing, and supplying project materials
- Assist with the application of permits and licensing within multiple county jurisdictions (i.e., Pesticide Control Business Licenses)
- Managed expense reports and expenses for Field Director.
Event Coordinator, Lead Designer, and Shop Manager
Flower Hill Flowers & Events
San Diego
04.2007 - 02.2016
- Managed marketing and customer relations for the shop, overseeing social media management, point of sale procedures, and correspondence with customers and vendors
- Utilized effective communication skills to understand customer needs and provide tailored solutions for improved customer satisfaction
- Trained new staff on protocol and necessary systems, including point of sale and delivery scheduling system
- Contributed to the successful execution of events through client interaction, vendor coordination, and collaboration with event personnel.
- Proficient in leveraging technical skills for managing business databases and executing server-side tasks to ensure seamless operations of point-of-sale systems
- Efficiently managed logistics and ensured smooth execution of events and weddings
- Designed and produced a variety of standard and customized floral arrangements
- Successfully organized events with minimal supervision from Lead Event Planner.
- Ensured efficient handling of customer order entries and payments
- Ensure cleanliness of the shop by carrying out tasks such as cleaning flowers, greening arrangements, and stocking shelves.
- Displayed adaptability by assuming delivery driver responsibilities when required to address shop demands.
- Executed various office tasks including Data Entry, Invoicing, Filing, and Phone Screening/Directing
- Perform errands for the shop owner on an as-needed basis.
Education
High School Diploma -
High Tech High Chula Vista
Chula Vista06-2012
Skills
- Bilingual in Spanish
- Microsoft Office Suite
- Onboarding and L&D
- Process Improvement
- Customer Service
- BST Consulting Software
- Beeline VMS
- Timekeeping and Reconciliation
- Contingent Workforce Management
- Technical Writing
- HR Protocols
- Logistics
- 70wpm Typing Speed
- A-Check & First Advantage Background Check Systems
- Work Planning and Prioritization
- Detail Oriented
- Team Collaboration
- Stakeholder Relations
- Scheduling expertise
- Documentation Management
- Scope Management
- Documentation And Reporting
- Staff Management
- Vendor Selection
- Resource Allocation
- Customer Relationship Management
- Decision-Making
- Problem-solving aptitude
- Conflict Resolution
- Effective Communication
Affiliations
Keep A Breast Foundation - Outreach and Event Committee Member
- Plan and organize key fundraising events
- Recruit and train volunteers
- Responsible for logistics for day of registration and overall attendee experience
- Responsible for executing the largest fundraisers to-date for this organization
Certification
November 2022
Beeline VMS Technology Certified
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
Available upon request
Timeline
Sr. Project Specialist – Training and Technical Writing
Nexiya Inc
11.2023 - 06.2024
Program Specialist
Workspend Inc.
11.2021 - 11.2023
Field Coordinator
RECON Environmental Inc.
03.2019 - 03.2020
Program Manager
TechniArt Inc.
05.2015 - 09.2021
Event Coordinator, Lead Designer, and Shop Manager
Flower Hill Flowers & Events
04.2007 - 02.2016
High School Diploma -
High Tech High Chula Vista