MATTHEW COTTON
Las Vegas,NV
Summary
Dynamic Warehouse Professional with a proven track record in optimizing shipping and receiving processes to enhance operational efficiency. Recognized for strong team leadership and motivation, ensuring high performance in fast-paced environments. Committed to delivering exceptional customer service and maintaining quality assurance standards. Seeking opportunities that value dedication and foster professional growth.
Overview
25
25
years of professional experience
Work History
Manager
The Home Depot Inc
Las Vegas, NV
09.2020 - Current
- Guaranteed the availability of products by keeping shelves replenished.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Created and managed budgets for travel, training, and team-building activities.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
Chairman/CEO
Cotton’s Finest Corporation
06.2000 - Current
- Market and sell a range of fragrance oils, lotions, and shea butter.
- Analyzed industry trends to identify opportunities for growth and expansion.
- Signed and approved budgets for new funding and program initiatives.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Chaired committees on special topics, driving focus on critical issues and strategic opportunities.
- Worked with SEC to file amendments and achieve compliance targets.
- Hired, trained and mentored sales and marketing staff dedicated to employing Google AdWords, Google Analytics, and other SEO techniques and metrics sources.
Customer Service Agent
FedEx Express
06.2007 - 06.2020
- I am responsible for shipping and sorting the right package to the right location.
- Created reports detailing customer interactions for management review.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
Education
High School Diploma -
Americas High School
El Paso, TXSkills
- Microsoft Word, Excel, Adobe Photoshop, Pinnacle Studio DV, Internet,
- Web Design and Web Graphics
- Dock Loading
- Google Drive
- Time Management
- Customer Inquiries
- POS Systems
- Loading and Unloading
- Customer Service
- Cargo Sorting
- Shipment Processing
- Performance management
- Customer relationship management (CRM)
- Team leadership
- Clear communication
Contact
El Paso, Tx. 79925
Timeline
Manager
The Home Depot Inc
09.2020 - Current
Customer Service Agent
FedEx Express
06.2007 - 06.2020
Chairman/CEO
Cotton’s Finest Corporation
06.2000 - Current
High School Diploma -
Americas High School
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