Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Matthew Courtney

Hattiesburg,MS

Summary

Dynamic Assistant Manager with a proven track record at Oreilly Auto Parts, excelling in operations management and strategic thinking. Spearheaded initiatives that enhanced productivity and customer satisfaction. Skilled in inventory management and team building, adept at fostering growth and ensuring workplace safety compliance. Achieved significant improvements in operational efficiency and staff performance.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Oreilly Auto Pats
Hattiesburg, MS
06.2023 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Created reports on sales trends, inventory levels, and financial data.
  • Supervised daily operations including scheduling shifts, assigning duties.

Dispatcher

NAPA
Richland, MS
12.2021 - 06.2023
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Updated records of driver locations, delays, and cancellations.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Maintained logs of all incoming calls and assigned tasks.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Resolved customer complaints related to service issues or delays.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
  • Developed strategies for improving efficiency within the dispatch department.
  • Participated in team meetings discussing changes in procedures or processes.
  • Scheduled loads according to priority and available equipment.

Education

BBA - Construction Management

University of Southern Mississippi
Hattiesburg, MS
05-2026

Skills

  • Recruiting and interviewing
  • Budget assistance
  • Problem-solving
  • Meeting facilitation
  • Verbal and written communication
  • Strategic thinking
  • Multitasking and organization
  • Employee performance evaluations
  • Adaptability and flexibility
  • Staff supervision
  • Scheduling and planning
  • Business administration
  • Inventory management
  • Schedule oversight
  • Conflict resolution
  • Employee performance evaluation
  • Project management abilities
  • Coaching and mentoring
  • Team building
  • Workplace safety compliance
  • Operations management
  • Business development

Affiliations

  • Proud member of the National Society of Leadership and Success
  • Attending school full time, while working full time

Accomplishments

  • Multiple time top 15 regional sales leader
  • Received a management role within 3 months of working at O'Reilly Auto Parts
  • Becoming Assistant Management within 8 months of working at O'Reilly Auto Parts

Timeline

Assistant Manager

Oreilly Auto Pats
06.2023 - Current

Dispatcher

NAPA
12.2021 - 06.2023

BBA - Construction Management

University of Southern Mississippi

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Matthew Courtney