Matthew Craig
Simi Valley,USA
Summary
Dynamic assistant manager with over four years of experience in cultivating high-performing teams and driving sales excellence. Expertise in staff management through continuous performance assessments, accountability measures, and efficient inventory oversight. Committed to elevating customer service standards by mentoring team members to adeptly resolve customer concerns while maintaining professionalism and diplomacy. Proven ability to enhance operational efficiency and foster a collaborative work environment that prioritizes both employee development and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Jersey Mike's Subs
02.2018 - 01.2025
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Reviewed sales reports and improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Planned and prepared workflow schedules, delegating tasks for 17-member team.
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Completed inventory audits and initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Inventory Associate
Sprouts
05.2016 - 01.2018
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Met store customers on floor and discussed needs.
- Resolved customer complaints immediately, escalating those that required additional assistance.
- Protected store assets with effective loss prevention strategies.
Technician
Look: Stairchairs
04.2015 - 04.2016
- Installed and maintained control systems and other technical components to complete equipment installations.
- Inspected and repaired program systems and components.
- Interpreted equipment manuals and manufacturer instructions to install and troubleshoot devices.
- Worked from complex and detailed manufacturing documentation and verbal instructions.
- Installed chair lift machinery equipment along with new and replacement parts.
- Assembled parts using bolts, screws, speed clips, rivets and other fasteners.
- Inspected equipment and systems to identify issues and reported problems to repair technicians.
- Executed routine maintenance on chairs, ramps, and railings for chair lift processes.
Sales Associate
Best Buy
10.2012 - 01.2014
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Negotiated and closed deals with minimal oversight.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Sold various products by explaining unique features and educating customers on proper application.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Reset store displays for special events and seasonal merchandise changes.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
Education
Some College (No Degree) -
Moorpark College
Moorpark, CAHigh School Diploma - undefined
Simi Valley High School
Simi Valley, CA06.2005
Skills
- Customer service expertise
- Employee roster management
- Cash handling expertise
- Customer Complaint Resolution
- Product and Service Specialist
- Staff supervision expertise
- Inventory management
- Proficient in Microsoft Office Suite
Timeline
Assistant Manager
Jersey Mike's Subs
02.2018 - 01.2025
Inventory Associate
Sprouts
05.2016 - 01.2018
Technician
Look: Stairchairs
04.2015 - 04.2016
Sales Associate
Best Buy
10.2012 - 01.2014
High School Diploma - undefined
Simi Valley High School
Some College (No Degree) -
Moorpark College
Please note
My job at Jersey Mike's was eliminated in January, 2025, due to store closure. From January until December I have been traveling between Simi Valley, CA and Detroit, MI to assist my father in recovering from back surgery. I am now back in California permanently and am available for work immediately.