Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Matthew Craver II

Sprakers

Summary

Dynamic Client Solution Specialist at Cox Automotive with a proven track record in enhancing customer satisfaction and retention. Skilled in CRM software and relationship building, I successfully implemented innovative marketing strategies that expanded clientele and increased engagement. Recognized for exceptional problem-solving abilities and cross-functional coordination, driving significant improvements in service quality.

Overview

12
12
years of professional experience

Work History

Client Solution Specialist

Cox Automotive
05.2021 - Current
  • Developed tailored client solutions to enhance customer satisfaction and retention.
  • Collaborated with cross-functional teams to streamline account management processes.
  • Analyzed client feedback to identify areas for service improvement and implement changes.
  • Provided expert guidance on product offerings, resulting in increased client engagement.
  • Led training sessions for new team members on best practices in client communication.
  • Cultivated strong relationships with clients, fostering long-term partnerships and loyalty.
  • Acted as a reliable point of contact for clients throughout the project lifecycle, providing consistent updates and addressing any concerns promptly.
  • Monitored industry trends and competitor strategies, adjusting our offerings accordingly for a competitive advantage in the market.
  • Conducted regular follow-ups with clients to ensure continued satisfaction and address any arising issues or concerns.
  • Trained new team members on company systems and procedures, ensuring seamless integration into the role of Client Solutions Specialist.
  • Developed and maintained strong relationships with clients, resulting in increased customer retention rates.
  • Informed and educated dealers of changes in auction policies and procedures.
  • Implemented innovative marketing strategies that generated new leads and expanded the company''s clientele base.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Interacted with team members across departments to research and resolve customer issues.
  • Built relationships with customers and community to promote long term business growth.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Attended monthly sales meetings and quarterly sales trainings.

Service Advisor - National Honorary 2020

Lia Infiniti
03.2020 - 05.2021
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Coordinated service appointments, ensuring optimal scheduling for clients and technicians.
  • Developed strong product knowledge to assist customers in selecting appropriate services and solutions.
  • Enhanced service process efficiency by streamlining communication between departments and clients.
  • Implemented feedback systems to gather client insights, driving improvements in service quality.
  • Analyzed workflow processes, proposing enhancements to reduce turnaround time for service requests.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Automotive Sales Consultant

Lia Infiniti
02.2018 - 04.2020
  • Trained new sales staff on effective techniques and customer interaction best practices.
  • Monitored inventory levels to ensure optimal stock availability for customer demand satisfaction.
  • Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
  • Streamlined sales process with efficient organization of client information and follow-up communications.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
  • Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
  • Conducted thorough needs assessments to identify customer preferences and recommend appropriate vehicles.
  • Provided comprehensive product demonstrations, highlighting key vehicle features and benefits.
  • Expanded professional network within the automotive industry by attending conferences, workshops and training sessions.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Prepared purchased vehicles and completed final delivery checks.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Automotive Sales Consultant

Goldstein Chrysler Dodge Jeep Ram
09.2017 - 02.2018
  • Engaged customers through product knowledge and tailored demonstrations to drive vehicle sales.
  • Collaborated with finance team to structure competitive financing options for clients.
  • Developed strong relationships with customers, enhancing loyalty and repeat business opportunities.
  • Conducted market analysis to identify trends and adjust sales strategies accordingly.
  • Utilized CRM systems to track leads, manage follow-ups, and maintain customer records efficiently.
  • Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
  • Delivered exceptional customer service, addressing concerns and resolving issues promptly.
  • Developed strong relationships with customers for repeat business and referrals.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
  • Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
  • Answered telephone and email inquiries from potential customers.
  • Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
  • Collaborated with management to develop sales strategies and achieve monthly targets.
  • Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.

Warehouse Supervisor

RJ Murray
02.2015 - 09.2017
  • Supervised daily warehouse operations to ensure efficient workflow and adherence to safety protocols.
  • Trained new staff on inventory management systems and proper handling of materials.
  • Coordinated the receipt, storage, and distribution of goods to optimize space utilization.
  • Implemented process improvements that reduced order processing time and enhanced accuracy.
  • Monitored inventory levels and conducted regular audits to maintain stock integrity.
  • Assisted in scheduling shifts and delegating tasks among team members for optimal productivity.
  • Responded to inquiries related to shipments, providing accurate information to maintain customer satisfaction.
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Used warehouse management software to reconcile daily inventory.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.

Warehouse Associate

Mingledorff's
03.2014 - 01.2015
  • Operated forklifts and pallet jacks to efficiently move products within warehouse environment.
  • Received and inspected incoming shipments, ensuring accuracy and quality of inventory.
  • Maintained cleanliness and organization of work areas to comply with safety standards.
  • Assisted in inventory counts, contributing to accurate stock management processes.
  • Packaged and labeled products for shipment, adhering to company guidelines for distribution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.

Education

High School Diploma -

Albany High School
Albany, NY

Skills

  • Performance tracking
  • CRM software proficiency
  • Financial acumen
  • Cross-functional coordination
  • CRM software
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Customer satisfaction
  • Excellent communication
  • Relationship building
  • Self motivation
  • Goal setting
  • Professionalism
  • Sales training
  • Cold calling

Accomplishments

Recognized for “Shape of the Future”

Timeline

Client Solution Specialist

Cox Automotive
05.2021 - Current

Service Advisor - National Honorary 2020

Lia Infiniti
03.2020 - 05.2021

Automotive Sales Consultant

Lia Infiniti
02.2018 - 04.2020

Automotive Sales Consultant

Goldstein Chrysler Dodge Jeep Ram
09.2017 - 02.2018

Warehouse Supervisor

RJ Murray
02.2015 - 09.2017

Warehouse Associate

Mingledorff's
03.2014 - 01.2015

High School Diploma -

Albany High School

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