Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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MATTHEW JON CRENSHAW

Upper Saddle River,NJ

Summary

Experienced and dedicated professional International Flight Attendant with a 13-year track record of ensuring passenger safety and delivering exceptional onboard service. Adept at providing a secure environment for all passengers, possessing a wealth of knowledge in leadership, operational excellence, and organizational development. Comprehensive understanding of the aviation industry enables seamless navigation of company policies and procedures.

Overview

17
17
years of professional experience

Work History

Private In-Home Caregiver

Private Duty Care
06.2016 - 06.2024
  • Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
  • Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
  • Coordinated healthcare appointments for clients, ensuring timely access to necessary medical services.
  • Ensured safety and comfort for patients through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

International Flight Attendant

United Airlines
07.2007 - 09.2020
  • Operated in strict accordance with all airline and FAA regulations to ensure that all safety and security procedures were followed.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Maintained high standard of cleanliness and personal appearance to promote a sense of professionalism and passenger confidence in the crew.
  • Facilitated communication between flight deck and cabin crew to ensure smooth operations prior to and during flights.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Contributed to increased customer satisfaction by delivering top-notch in-flight service, including meal preparation and distribution.
  • Resolved passenger conflicts and medical emergencies during flights.

Education

BBA - Business Administration And Management

Southern New Hampshire University
Hooksett, NH
12.2026

Skills

  • Leadership Qualities
  • Emergency Procedures
  • Crew Resource Management / Coordination
  • Conflict Resolution
  • Regulatory compliance
  • Airport Operations & security
  • Counter - Terrorism Measure
  • First Aid/CPR
  • Cleanliness and sanitation
  • Hospitality service expertise
  • Professional Appearance
  • Cultural Awareness

Additional Information

  • OSHA
  • Certified CPR and AED

Timeline

Private In-Home Caregiver

Private Duty Care
06.2016 - 06.2024

International Flight Attendant

United Airlines
07.2007 - 09.2020

BBA - Business Administration And Management

Southern New Hampshire University

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MATTHEW JON CRENSHAW