Matthew Cross
Summary
Dependable Signal Operations Support Specialist with solid experience in helpdesk operations, managing ticketing systems and troubleshooting computers. Strengths include troubleshooting, problem-solving skills, and the ability to communicate effectively with the end user.
Overview
4
4
years of professional experience
Work History
Signal Operations Support Specialist
U.s. Army Signal Corps
Fort Campbell, KY
06.2021 - Current
- Communications representative for an organization of approximately 100 people.
- Information System Security Officer (ISSO) and Information Officer (IO) are responsible for approving system access requests to computer systems.
- Trusted Agent (TA) is responsible for the issuance of accounts for secret systems.
- Responsible for help desk activities.
- Responsible for troubleshooting and reimaging of computers on behalf of the end user.
- Manage ticketing and system access requests.
- Responsible for over 1 million dollars in equipment.
Education
High School Diploma -
Girard High School
Girard Ohio05-2031
Certificate in Fiber Optics Installer
ETA International09-2024
Skills
- Microsoft products
- Troubleshooting
- Communication
- Assistance with customers
- Following the procedure
- Equipment installation and maintenance
Timeline
Signal Operations Support Specialist
U.s. Army Signal Corps
06.2021 - Current
High School Diploma -
Girard High School
Certificate in Fiber Optics Installer
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