MATTHEW CRUZ
Rockford,Michigan
Summary
Strategic General Operations Manager that leads by example, builds strong relationships and influences front-line staff to drive results. Delegates and manages projects and activities often in time-sensitive environments. Excellent communication skills to deliver engaging, informative, and well-organized presentations and events.
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hard-working, ethical, detail-oriented and reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help the team succeed.
Overview
12
12
years of professional experience
Work History
Officer
Spectrum Health
Grand Rapids, MI
08.2015 - 07.2019
- Assessed risks and implemented appropriate security measures to mitigate potential threats
- Established relationships with local law enforcement agencies to enhance cooperation during critical events
- Ensured proper maintenance of all security-related equipment such as alarms, cameras, radios, etc., by coordinating with vendors or technicians.
United States Funeral Honors Coordinator
U.S. Army
01.2015 - 07.2019
- Secured permits for burials or cremations by providing required documentation to local authorities
- Supervised visitations at funeral home, addressing any issues that may arise during this time
- Offered grief support resources to bereaved families during initial consultations and follow-up meetings
- Conducted pre-need consultations with clients looking to make arrangements ahead of time.
General Manager
Alpine / North Kent Golf Course
Comstock Park, MI
08.2023 - Current
- Structured internal operations and outlined policies and procedures
- Led teams by example to deliver exceptional standard of work
- Developed and implemented strategic business plans to achieve company goals
- Fostered positive relationships with clients, vendors, and staff members.
Animal Control Officer
Kent County
Grand Rapids, MI
08.2019 - 08.2023
- Collaborated with other law enforcement agencies, as needed, on joint operations involving animals
- Investigated reports of animal abuse or neglect
- Transported captured animals to shelters, veterinary clinics, or other designated locations
- Updated job knowledge by attending relevant trainings and conferences.
Military Police Officer
U.S. Army
06.2012 - 06.2015
- Prepared detailed reports on incidents that occurred during patrols and investigations
- Participated in emergency response drills, such as active shooter scenarios or disaster relief efforts
- Provided assistance to victims of crime by offering support and connecting them with appropriate resources.
Education
Infantry -
U.S. Army
Diploma - General Education
Simon Sanchez
Yigo, GU05.2008
Skills
- Operations Oversight
- Administrative Skills
- Staff Supervision
- Team Building
- Project Management
- Advertising and Marketing
- Risk Mitigation
- Situation Management
- Community Engagement
- Motivation
- Decision Making
- Communication Skills
Timeline
General Manager
Alpine / North Kent Golf Course
08.2023 - Current
Animal Control Officer
Kent County
08.2019 - 08.2023
Officer
Spectrum Health
08.2015 - 07.2019
United States Funeral Honors Coordinator
U.S. Army
01.2015 - 07.2019
Military Police Officer
U.S. Army
06.2012 - 06.2015
Infantry -
U.S. Army
Diploma - General Education
Simon Sanchez
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