Matthew Cubby
Florida,NY
Summary
Successful Senior Account Director with over 20 years of experience encouraging client communication to achieve significant growth using proven strategies. Skilled in fostering lasting client relationships and motivating teams to maximize productivity. Proficient in product monetization and mobilization approaches to boost long-term revenue generation. Aptitude for budgetary planning, product and services strategy development and all phases of the product sales cycle.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Account Director
HCL Tech
04.2018 - Current
- Manage overall satisfaction of end to end customer solution
- Develop, foster, and strengthen key customer contact relationships through a transparent, honest and personable approach to building trust
- Create product and solutions road maps of service offerings, generating new sales, by aligning with customer's goals and strategies
- Developed customized customer centric product solutions that drive increased revenue to the company while delivering value to customer
- Manage, coach and set tactical and operational objectives for a team of Account Managers and developed strategies to meet those objectives while working within budgetary parameters.
- Key Accomplishments:
- Managed success of a transformative set of products and solutions that increased revenue by 25% and extended contract by 5 years
- Provided effective solution to existing customer that increased revenue by $3m or 150% increase
- Successfully implemented new IoT Medical Device Support Product solution
- Drove ISO:13485 attainment
- Develop, coach, and mentor Account Management Team
Account Director
C3i Solutions, An HCL Technologies Company
01.2013 - 03.2017
- Accountable for managing client contacts satisfaction, client expectations, establishing key client relationships at operational and strategic levels, and oversight of all services provided to Client
- Deliver value above and beyond the contract through insightful and analytic approach
- Build strong relationships and deliver outstanding value to establish long-term business growth with customer.
- Drive efficiency initiatives that both increase margin and P&L while benefiting supported end users by providing an improved end user experience
- Key Accomplishments:
- Implement and supply several managed services including Tiered Veeva Services, Data QC/Import Services, Sales Training, Help Desk, and Hardware/Software Break Fix
- Successfully create, track, deliver, and manage over 120 Statements of Work to completion
- Brought solutions to align with increased in supported users that led to a 100% increase in billable fees
- Implement new SaaS tool that improved users resolution rates on first contact by ~35%
- Successfully renew contract over multiple fiscal years with high satisfaction
- No loss of business at any time due to dissatisfaction with service or personnel
Senior Account Manager
C3I INCORPORATED
04.2008 - 12.2012
- Accountable for managing customer success and client expectations, establishing key client relationships at operational and strategic levels, and supervising all services provided to client
- Key Accomplishments:
- Manage success of large complex $10m Service Delivery solution with over 220 decentralized employees
- Successfully managed an increase of 50% revenue from an M&A expansion of $5m annual business
- Led M&A expansion of business efforts and oversee Service Delivery Manager for a new support arm
Senior Manager
Depot Management Services, C3I INCORPORATED
04.2006 - 04.2008
- Manage and develop a staff of 45 IT professionals
- Create data driven financial presentations to management designed to improve quality and revenue margins
- Key Accomplishments:
- Responsible for the overall hardware and software support of 30,000+ mobile field users .Manage all aspects of a large Depot including OEM Hardware operation servicing over 12,000 repairs and 20,000 break-fix repairs annually
- Work with engineering team to implement automation processes throughout the repair process driving quality and production efficiencies
- Integral part of successful achievement of ISO 9001:2000 status for department
- Created a dynamic workflow staffing model and presented to upper management which led to an increase of over 35% increased revenue
- Create valuable presentations of repair data and trend analysis for client teams to help drive ROI to our clients
Manager
Warranty Repair Operations, C3I INCORPORATED
01.2002 - 03.2006
- Managed and developed staff of 20 IT technicians
- Served as department head; responsibilities included managing several contractual OEM agreements, recruitment and hiring
- Launched and manage remote off shore team of order processing analysts
- Key accomplishments:
- Establish, implement and act as main point of contact for several OEM delivery partner integration agreements and OEM reseller agreements
- Establish, implement and act as main point of contact for company’s equipment procurement program with a major PC resellers
- Maintain highest level of quality for fifth largest Lenovo authorized repair operation in the country
- Facilitate and foster a large sales opportunity leading to a substantial business deal for the company
Education
Computer Tech Support Certification - Computer And Information Sciences
CHUBB INSTITUTE
PARSIPPANY, N.J.2001
Skills
- Effective Customer Communication
- Creative Strategies
- Business Development
- Cost Efficiency
- Client Base Retention
- Client Needs Assessment
- Profitability Knowledge
- Interdepartmental Collaboration
- Customer Engagement Strategies
- Budgetary Planning
- Strategic Networking
- Account Relationship Management
Certification
New Horizons – Sales Skills Basics -Accredited Course
County College of Morris – Managing in a remote environment -Accredited Course
CompTIA - A+ Certified Technician
CompTIA- Network + Certified Network Technician
Timeline
Senior Account Director
HCL Tech
04.2018 - Current
Account Director
C3i Solutions, An HCL Technologies Company
01.2013 - 03.2017
Senior Account Manager
C3I INCORPORATED
04.2008 - 12.2012
Senior Manager
Depot Management Services, C3I INCORPORATED
04.2006 - 04.2008
Manager
Warranty Repair Operations, C3I INCORPORATED
01.2002 - 03.2006
Computer Tech Support Certification - Computer And Information Sciences
CHUBB INSTITUTE
Similar Profiles
Suraj Prasad KhilarSuraj Prasad Khilar
Lead Engineer at HCL Tech ( Citrix Outsourced To HCL )Lead Engineer at HCL Tech ( Citrix Outsourced To HCL )
Mohammed Surfudeen Syed SirasudeenMohammed Surfudeen Syed Sirasudeen
AWS & DevOps Engineer at HCL TechAWS & DevOps Engineer at HCL Tech
Umakant TripathiUmakant Tripathi
Cyber Security Consultant at HCL TechCyber Security Consultant at HCL Tech