Matthew Cuccia

• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

Host:

• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
• Took initial drink orders and relayed information to wait or bar staff.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.

Server:

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders and manage bills.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Used slow periods to restock supplies, ice, trays, and delivery bags.

Food Expeditor

• Assisted preparation of food plates, overseeing quality and appearance.
• Trained new expeditors and food runners according to company policies and standards.
• Increased order accuracy through effective communication between front-of-house and back-of-house teams.
• Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
• Supported overall restaurant success by stepping in to assist other team members during peak service hours.
• Ensured proper food handling practices were followed, maintaining strict adherence to company guidelines and local health codes.
• Contributed to a positive work environment, collaborating effectively with team members across different roles.