Matthew Cunningham
Gold Beach,OR
Summary
Dynamic Local Operations Manager at Vacasa with proven team-building and supervisory skills. Enhanced customer satisfaction through effective communication and problem-solving. Recognized for fostering a positive work environment that improved employee retention rates. Proficient in maintenance management and staff training initiatives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Local Operations Manager
Vacasa
05.2018 - Current
- Employed with Vacasa 7 Years
- Developed strong relationships with coworkers and managers
- Followed company procedures to maintain work environment in a neat and orderly condition
- Maintained positive relationships with all employees, owners and guests
- Provided outstanding guest service
- Prepared and administered preventative maintenance work orders
- Responsible for guest calls and emergencies
- Owner Communication
- Professionally clean residences
- Established relations with all local vendors
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Owner of Noah's Ark Kennel
Myself
03.2008 - 05.2017
- Oversaw the day-to-day operations
- Interviewed, hired and trained new workers
- Oversaw employee attendance record and handled payroll
- Made sure that guest complaints were handled in the most effective manner possible to maintain high guest satisfaction rates
- Developed long-lasting relationships with outside vendors
- Hired and trained all new employees while also demonstrating the best methods for servicing clients
- Developed departmental objectives, work schedules, budgets and policies
- Resolved service-related problems in a timely manner
Construction/Rehab Manager and Acquisitions
Sound Property Solutions
05.2001 - 03.2008
- Management and participation in all construction and rehab remodeling projects
- Performed all maintenance on rental properties including electrical, plumbing, fixture installations, drywall repair, painting, carpet, cleaning, flooring and yard maintenance
- Negotiated contracts and acquisitions of new properties
- Supported construction management in emergency repair and restoration
- Oversaw the entire building turnover process, while enhancing communication between all construction management
- Oversaw employee attendance record, handled payroll and ordered new materials for sites
- Worked with construction administration consultants to plan field observations on schedule
- Communicated daily with vendors to keep project fully operational
- Interviewed, hired and trained new workers
- Ensured projects were completed according to approved time, quality and cost estimates
- Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions
- Offered technical assistance to service providers
- Monitored, coached and supervised a team of employees
- Obtained building and specialty permits from local jurisdictional agencies
- Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues
Construction Worker
Mason/Brain Construction
01.1998 - 02.2001
- Responsible for wide variety of duties including, pipe fitting, painting, carpentry, electrical repair, installation, building repair
Education
High School Diploma - undefined
Waldport High School
Waldport, OR1993
Culinary Arts
Culinary Institute of America/Apprentice
Adobe Resort, Yachats Oregon1996
Skills
- Proven Team Builder
- Supervisory experience
- Good judgment
- Self-motivated
- Strong written and verbal communication skills
- Basic computer skills
- Good multitasker
- Dependable and reliable
- Problem solving ability
Certification
2014- Harbor Fire, Propane/Natural Gas fire School, certified
2013- Eugene fire, auto extrication school, certified Expert Auto Extrication
2012- Harbor Fire, certified 1st Responder
2012- Dallas Oregon Fire School, certified auto extrication
2011- Coos Forest Fire School, certified level 2 firefighter
2010- Coos Forest Fire School, certified level 1 firefighter
Timeline
Local Operations Manager
Vacasa
05.2018 - Current
Owner of Noah's Ark Kennel
Myself
03.2008 - 05.2017
Construction/Rehab Manager and Acquisitions
Sound Property Solutions
05.2001 - 03.2008
Construction Worker
Mason/Brain Construction
01.1998 - 02.2001
High School Diploma - undefined
Waldport High School
Culinary Arts
Culinary Institute of America/Apprentice
Similar Profiles
Maggie MurphreeMaggie Murphree
Senior Account Manager - VIP & High-Value Owner Program at VacasaSenior Account Manager - VIP & High-Value Owner Program at Vacasa
Dera KeithDera Keith
Home Ex. Rev. Account Manager & Team Data Steward at VacasaHome Ex. Rev. Account Manager & Team Data Steward at Vacasa
Danielle MuwangaDanielle Muwanga
Local Operations Manager at VacasaLocal Operations Manager at Vacasa