Matthew Cunningham
Cohoes
Summary
Business-minded Relationship Banker at Broadview FCU with a proven track record in relationship building lending and business account expertise. Recognized for delivering exceptional customer service and generating successful business lending leads. Adept at analyzing financial information to provide tailored solutions, fostering strong client connections, and enhancing overall member satisfaction.
Overview
10
10
years of professional experience
Work History
Relationship Banker
Broadview FCU
12.2022 - Current
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Built a book of business for my regular members and business members.
- Became the person at NGB that the members would always ask to work with and recommend to friends and family
- Have maintained instant approval authority since May of 2023
- Notary public since May 2023
- Became the business account expert at NGB, answering questions for members and also assisting my team in answering questions and making sure we have the right documents.
- Submitted several successful leads for business lending, merchant and payroll services.
- Answered customer questions and explained available services such as deposit accounts, loans, and business accounts.
- Adapted products and services to suit customers' changing financial circumstances.
- Analyzed customers' financial information to deliver personalized account guidance.
- Cultivated strong customer relationships by providing tailored advice and services.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
Member Service Associate
Broadview FCU
07.2020 - 11.2022
- Exceeded monthly expectations for referral's.
- Verified customer identification and documentation for compliant transactions.
- Educated and engaged members with new bank products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Able to prove my cash drawer at the end of everyday without error.
Parts Sales Specialist
Grassland Equipment and Irrigation Corp
03.2019 - 07.2020
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained extensive understanding of common problems and methods for repair.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Assisted customers in looking up parts for their commercial equipment.
- Upsold customers with attachment kits and additional accessories.
Electronics Team Member
Target
09.2018 - 05.2019
- Electronics sales representative
- Online order pickup team member
- Experience with unique online software
- Working with deadlines
- Experience during the busy holiday season
Summer School Teacher's Assistant
Questar III BOCES
06.2018 - 08.2018
- Assisted in teaching of teens with school and life skills during the summer.
- Problem solving skills.
- Learned patience.
- Experience with teamwork.
- Provide support and assistance to students throughout the school day.
- Fill in for other instructors as needed.
Tech Services Associate
Staples
03.2018 - 06.2018
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Sold computers, printers tablets with protection plans and accessories
- Replaced iPhone screens and batteries
- Diagnosed and repaired desktop and laptop computers
- Worked in remote desktop settings and did in home installation/setups
- Sales experience
Customer Service Representative
Country True Value
05.2017 - 03.2018
- Assisted customers with specific needs
- Assembled mowers snowblowers grills and other equipment
- Stocked product
- Managed rental and party equipment
Cashier/Grocery
Market 32
07.2015 - 09.2017
- Cashier maintaining a cash register.
- Experience in math and counting.
- Direct customer service.
- Verbal communication skills.
- Grocery stocker.
- Sales tag and price change associate.
Education
Some College - Computer Networking
Hudson Valley Community College
Troy, NYHigh School Diploma -
Bethlehem Central High School
Bethlehem, NYSkills
- Relationship building and management
- Strong knowledge of business accounts and products we offer
- DNA expert
- Excellent customer service skills
Timeline
Relationship Banker
Broadview FCU
12.2022 - Current
Member Service Associate
Broadview FCU
07.2020 - 11.2022
Parts Sales Specialist
Grassland Equipment and Irrigation Corp
03.2019 - 07.2020
Electronics Team Member
Target
09.2018 - 05.2019
Summer School Teacher's Assistant
Questar III BOCES
06.2018 - 08.2018
Tech Services Associate
Staples
03.2018 - 06.2018
Customer Service Representative
Country True Value
05.2017 - 03.2018
Cashier/Grocery
Market 32
07.2015 - 09.2017
Some College - Computer Networking
Hudson Valley Community College
High School Diploma -
Bethlehem Central High School
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