Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Languages
Timeline
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Matthew Curts

Indianapolis,IN

Summary

A dedicated and integrity-driven Quality Assurance and Management Specialist with a strong track record of expertise in management, quality assurance, and customer service across diverse industries. My strength lies in contributing to group dynamics, excelling independently and collaboratively within a team environment, and achieving shared objectives. I am known for my exceptional attention to detail, unwavering focus on achieving optimal performance, versatility, and commitment to ensuring complete customer satisfaction. A quick responder to email correspondence, maintaining timely & professional communication with colleagues, clients, and stakeholders to ensure efficient information exchange and collaboration. Aiming for perfection in everything I do, even in high-pressure environments.

Overview

11
11
years of professional experience

Work History

REMOTE CONTRACT EMPLOYEE

Robert Half Technology
Minneapolis, MN
09.2024 - Current
  • Review and verify entered data for discrepancies, resolve errors, and ensure the completeness and accuracy of healthcare data before submission.
  • Effectively manage multiple data entry tasks in a remote work environment, meeting deadlines while ensuring high standards of quality and accuracy.
  • Conduct insurance eligibility checks for patients, input verified data into healthcare systems, and update any changes to coverage or policy details.
  • Ensure all data entry adheres to healthcare and insurance industry regulations, including HIPAA guidelines, to maintain patient confidentiality and data security.

AUTOMATION COORDINATOR

Spot Freight
Indianapolis, United States
05.2023 - 04.2024
  • Successfully provided outstanding customer service to clients & carriers, ensuring prompt and efficient resolution of inquiries and issues
  • Handled a high volume of outbound calls, ensuring all communication was clear, professional, and goal-oriented
  • Communicated transit issues to relevant stakeholders, offering prompt and practical solutions to maintain service levels
  • Utilized proprietary logistics technology to monitor freight movement, ensuring real-time updates and satisfied customer requirements
  • Maintained efficient records of shipment statuses, providing accurate tracking and tracing to resolve any shipping discrepancies
  • Conducted regular quality checks on freight documentation and track records to ensure compliance with company standards
  • Facilitated the setup of tracking applications, ensuring smooth integration and functionality
  • Provided technical support and troubleshooting for application errors, improving user experience and operational efficiency
  • Maintained data related to shipments, customer interactions, and transit issues, ensuring databases were up-to-date and error-free

SORTATION ASSOCIATE

Amazon
Greenwood, United States
01.2022 - 03.2022
  • Received and processed customer products, sorting and scanning items into designated bins for various Amazon locations
  • Utilized detailed data entry skills to log and track product information, ensuring inventory accuracy and efficient order processing
  • Coordinated with team members to streamline warehouse logistics, improving overall productivity and reducing delays
  • Supported warehouse tracking applications, troubleshooting non-coding errors to maintain uninterrupted operations

QUALITY ASSURANCE ANALYST

KAR Global
Remote
05.2020 - 09.2021
  • Successfully performed quality assurance tasks remotely, reflecting strong self-management and communication skills
  • Conducted comprehensive quality checks for AutoVin and Adesa Auto Auctions, ensuring accuracy and consistency across vehicle listings
  • Analyzed and reviewed vehicle listings, implementing corrections to maintain high standards
  • Ensured all listings exceeded company quality standards, enhancing the reliability and professionalism of the platform
  • Assisted in the onboarding & training new hires, providing them with the knowledge and skills needed for quality assurance tasks
  • Offered continuous support & follow-up with field operations managers, ensuring new hires were integrated and performing to standards
  • Verified the presence and accuracy of all images and videos in vehicle listings, ensuring visual content was correct and complete
  • Collaborated with market sales coordinators across the US, providing prompt support and answers to any questions or concerns

QUALITY ASSURANCE ANALYST

TradeRev
Indianapolis, United States
01.2019 - 01.2020
  • Conducted comprehensive analysis & review of vehicle listings, identifying discrepancies and inaccuracies
  • Played a crucial role in training new hires and providing comprehensive knowledge of quality assurance processes and standards
  • Continuously offered support and follow-up help to field operations managers, guaranteeing they were in sync with our quality goals
  • Verified the accuracy of all images & videos within vehicle listings, ensuring compliance with company guidelines & industry regulations

ACCOUNT COORDINATOR

TradeRev
Indianapolis, United States
01.2018 - 01.2019
  • Established rapport with clients and maintained positive relationships, earning trust and loyalty through consistent, attentive service
  • Managed client relationships, serving as the primary point of contact for agents & clients and facilitating smooth communication channels
  • Provided precise reporting of repossessions and tracked units on behalf of clients, ensuring compliance with contractual obligations
  • Ensured the accuracy of invoicing processes by reviewing accounts and spreadsheets regularly and identifying and rectifying discrepancies

FLEET & WAREHOUSE MANAGER

One Hour Heating & Air Conditioning
Indianapolis, Indiana
01.2016 - 01.2018
  • Strong leadership abilities, with a focus on hiring, training, and supervising team members to maintain high performance and operational efficiency.
  • Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
  • Created and enforced policies and procedures for entire logistics team.
  • Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
  • Ability to analyze operational data to improve efficiencies, track performance metrics, and prepare reports for senior management on fleet performance.
  • Expertise in managing plumbing and HVAC product inventories, ensuring accurate stock levels, and maintaining organized storage systems for efficient order fulfillment.
  • Strong background in coordinating with suppliers, managing orders, and ensuring timely delivery of parts and materials needed for plumbing and HVAC projects.
  • Proven ability to oversee warehouse operations, streamline workflows, manage staff, and ensure safety and compliance with industry standards.
  • Skilled in processing warranty claims, coordinating with manufacturers for returns and replacements, and ensuring compliance with warranty policies to resolve customer issues efficiently.
  • Experienced in obtaining necessary permits for HVAC installations and repairs, ensuring adherence to local building codes and regulations, and managing permit documentation throughout the project lifecycle.

WAREHOUSE & PARTS ASSOCIATE

One Hour Heating & Air Conditioning
Indianapolis, Indiana
01.2014 - 01.2016
  • Conducted HVAC parts for shipment and ensured on-time delivery while verifying the accuracy of parts and documentation.
  • Quality-inspected HVAC parts for quality, defects, and damages, ensuring that only high-quality products are sent to customers or used for installations.
  • Follow all safety protocols and company procedures in handling HVAC equipment and warehouse operations, maintaining a clean and safe work environment.
  • Established planning and execution of delivery route, ensuring timely and accurate delivery of HVAC parts and equipment to job sites, customers, or technicians.

Education

High School Diploma -

SOUTHPORT HIGH SCHOOL
Indianapolis, Indiana, USA
05.2009

Skills

  • Account Management
  • Quality Assurance (QA)
  • Expertise in Technical Support
  • Customer Success Mindset
  • Warehouse Operations Management
  • Office Administration
  • Cold Calling/Outbound Calls
  • Customer Service
  • Data Entry/High Typing Speed
  • Performance Metrics Analysis
  • Project Management
  • Client Relationship Building
  • Critical Thinking & Problem-Solving
  • Training and Development (HR)
  • Cross-functional Team Collaboration
  • Operational Leadership
  • Strategic Written Communication
  • Remote Collaboration
  • Application Setup and Troubleshooting
  • High-Volume Call Management
  • Data Analysis and Reporting
  • Document Management Systems
  • Stakeholder Coordination
  • Inventory Management
  • Microsoft Office Suite
  • G-Suite
  • Adobe
  • Customer Relationship Management
  • Salesforce
  • Communication and Collaboration
  • Microsoft Teams
  • Slack
  • Zoom
  • Skype

Hobbies and Interests

  • Family Time
  • Outdoor Activities
  • Fitness & Health

References

Available on Request

Languages

English (Native)

Timeline

REMOTE CONTRACT EMPLOYEE

Robert Half Technology
09.2024 - Current

AUTOMATION COORDINATOR

Spot Freight
05.2023 - 04.2024

SORTATION ASSOCIATE

Amazon
01.2022 - 03.2022

QUALITY ASSURANCE ANALYST

KAR Global
05.2020 - 09.2021

QUALITY ASSURANCE ANALYST

TradeRev
01.2019 - 01.2020

ACCOUNT COORDINATOR

TradeRev
01.2018 - 01.2019

FLEET & WAREHOUSE MANAGER

One Hour Heating & Air Conditioning
01.2016 - 01.2018

WAREHOUSE & PARTS ASSOCIATE

One Hour Heating & Air Conditioning
01.2014 - 01.2016

High School Diploma -

SOUTHPORT HIGH SCHOOL

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