Matthew Da Costa
Buena Park,CA
Summary
Retail supervisor and clerical specialist with proven abilities working in a fast-paced environment while extending a high level of customer service.
Overview
2026
2026
years of professional experience
Work History
Vans Floor Supervisor
VF Corp
2021 - Current
- Perform store opening and closing procedures.
- Addressing and solving escalated customer issues.
- Complete all outgoing store paperwork and ensure all visual standards are met.
- Conduct interviews for new associates.
- Respond to emails from management and validate tasks are delegated properly and completed within a timely manner.
- Resolve conflicts among staff members while maintaining a harmonious working environment.
Knott's Berry Farm HR Processor
Cedar Fair
2019 - 2022
- Create system profiles in myHR for new employees.
- Complete Equifax data entry points and generate background checks.
- Update master Excel spreadsheets with new hire positions, status, and start dates.
- Utilize Power BI to create employment reports.
- Correspond with other team members via Outlook and Teams.
- Review, screen, and perform pre-interview questions with all applicants via phone call, zoom, or in person.
Vans sales associate
VF Corp
2018 - 2021
- Deliver results in a sales role that contributes to the store’s success.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Optimistic and energetic presence through team collaboration while building strong relationships with customers to maximize customer loyalty.
- Adhere to policies, procedures, standards, practices, company directives, and to protect company assets.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Richard Gahr High School, Cypress College
Skills
- High level computer skills
- Excellent written and verbal communication skills
- Proven ability in a leadership role
- Excellence in customer service
- Ability to work in a fast-paced environment
- Proficient in Outlook, Teams, and Equifax
Ability to work in a fast-paced, high stress environment
High level computer and 10 key skills
Corporate phone etiquette
Employee and inventory management
Excellent written and verbal communication skills
Timeline
Vans Floor Supervisor
VF Corp
2021 - Current
Knott's Berry Farm HR Processor
Cedar Fair
2019 - 2022
Vans sales associate
VF Corp
2018 - 2021
Richard Gahr High School, Cypress College