Matthew Dale
Philadelphia,PA
Summary
With over 20 years of experience in the hospital and health care industry, I am a passionate and dedicated leader in behavioral health. As the Vice President of Operations for the Outpatient Division at Embark Behavioral Health, I oversee the quality, efficiency, and growth of our services across multiple locations and programs.
My core competencies include for-profit and non-profit organizational operations, adolescent, adult, and family therapy, crisis intervention, utilization management, and program evaluation and turnaround. I have a proven track record of improving outcomes, increasing revenue, and enhancing customer satisfaction. I am driven by a service-oriented mindset and a commitment to making a positive difference in the lives of our clients and staff.
Overview
25
25
years of professional experience
Work History
Vice President of Operations
Embark Behavioral Health
11.2023 - Current
- Direct Operational Oversight of 16 Facilities across the United States with budget of 75+ million dollars.
- Opened Multiple facilities in different states and exceeded budgeted ramp for both ADC and Fiscal goals within two fiscal quarters.
- Established performance goals for department and outlined processes for achievement.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
Multi-State Area Executive Director
Embark Behavioral Health
05.2022 - 11.2023
- Managed a team of operators across multiple locations across the Pennsylvania, and DMV Markets.
- Direct oversight of turnaround of failed Denova Facility, brining it in line with budgetary goals within 2 fiscal quarters, managing revenue of 25+ million.
- Developed and worked with Executive Directors of multiple facilities to set budgetary goals and expand growth at a rate of 10% year over year.
- Brought all facilities in line with State Licensing Requirements and worked with compliance department to obtain licensing in new markets.
- Recruited and trained A-Player leaders to manage and operate each facility.
Executive Director
Embark Behavioral Health
02.2021 - 03.2022
- Worked closely with organizational leadership and to open and build facility from ground up..
- Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the facility.
- Hired, trained and onboarded all staff for key leadership positions.
- Wrote policy and procedures to comply with state of Pennsylvania to secure licensing.
- Secured positive EBITDA during first year of operations and led program to positive EBITA year after year, operating at a 40% margin.
Director of Outpatient Services
Livengrin Foundation, Inc.
09.2018 - 02.2021
- Direct operational and clinical oversight of seven sites located across Southeastern PA
- Clinical and operational management multiple levels of care including Partial Hospitalization, Intensive Outpatient, Assessment, and Utilization Management
- Responsible for staff realignment with DDAP regulations to ensure appropriate staff to client ratio while maintaining fiscal mindedness with organizational goals
- Successfully developed and implemented Level of Care system, with emphasis on Partial Hospitalization, which successfully grew throughout the system
- Directly responsible for the planning and opening of two additional treatment sites within the system to expand services to additional areas
Executive Director
Malvern Institute
06.2017 - 09.2018
- Oversight of a 95 bed Dual Diagnosis Detox and Rehabilitation Facility that is both CARF and DDAP certified
- Operational management of all departments located at facility, including but not limited to: Clinical, Nursing, Intake/admissions, Financial, Dietary, transportation, and Maintenance
- Promoted and Implemented policies related to service excellence, customer service, and facility standards that exceed the expectations of patients and referral sources
- Development and Implementation of Yearly Budget with quarterly management and adjustment of goals
- Careful attention placed on managing payer mix to ensure revenue was consistent with budgeting projections
- Implemented a staffing model that is balanced with FTE: Patient ratio and is capable of flexing with census to minimize expenses associated with revenue
- Developed a culture that significantly increased retention rate involving all departments that are in line with facility quality metrics that produce positive outcomes
- Analyzed all staff department and brought all departments compensation in line with industry standards
- Built and developed key partnerships with primary referral sources to increase referrals
- Reduced AMA Rate among patients by 50% through development of Specialty Programing and the implementation of more efficient policies and procedures related to discharge
Site Director
Malvern Institute
10.2016 - 06.2017
- Manage and Oversee the day to day operations of Outpatient Dual Diagnosis Partial Hospitalization and Intensive Outpatient program
- Supervise staff, incorporate best clinical practices in line with DDAP and CARF Standards
- Manage and oversee Utilization management for authorization of treatment stays, step down and step up reviews with all commercial payors
- Developed and manage budget for facility and report metrics in Operational meetings with senior leadership as well as manage appropriate FTE to Patient ratios
Director of Admissions/Crisis Response Center
UHS Inc.
05.2015 - 10.2016
- Manage and Oversee admissions to a 192 Bed Psychiatric Hospital as well as the day to day of the Crisis Response Center
- Oversee FTE management and staffing for entire department
- Manage and oversee multiple disciplines: Registration, Case Management, Mental Health Technicians, and Nursing to ensure timely assessment and precertification of all patients who are assessed for multiple levels of care including, but not limited to: OP/IOP, Detox, Rehabilitation, Acute, Sub-acute, Crisis Residence, as well as housing placement
- Participate in daily administration planning meetings to insure compliance with JACHO/DPW standards
- Attend City planning meetings with Department of Behavioral Health and Office of Mental Health to ensure patient population needs are being met
Mental Health Therapist - Fee-For-Service
The Wedge Medical Center
06.2013 - 12.2015
- Completing Individual/Family Therapy for child-adolescent-adult population, developing and implementing treatment plans, case consults, and aftercare planning, working with referral sources such as DHS, and Probation/Parole to ensure continuity of care, assist in outreach and aftercare planning for all members, and maintain all clinical documentation
Utilization Review Coordinator
UHS Inc.
08.2013 - 05.2015
- Review active cases with the proper insurance company (Medicaid, Medicare, and all other Privately Managed HMO and PPO Plans, internally reviewing clinical documentation to ensure stay is meeting criteria for continued stay
- Attend and participate in daily treatment team meetings, and completing precerts when necessary, completing RACS audits of clinical charts to ensure compliance with Medicare guidelines, as well as other assigned tasks that are deemed necessary by utilization Director
Utilization Management Director
Gaudenzia Inc
06.2010 - 08.2013
- Completion of Utilization Reviews/PCPC's with multiple funding sources including CBH, CCBH, BHSI, Magellan Behavioral Health, Chester Co
- D&A, and all other private insurances for all residential clients to establish treatment need, ensure continued care, as well as facilitate funding for various after care programs
- Completion of Precertification and step downs and transfers to alternative LOC
Fee-For-Service Therapist
Northwestern Human Services
07.2006 - 06.2012
- Providing IOP Outpatient Therapy for inner-city adolescents as well as adults with both Mental Health disorders as well as Drug and Alcohol problems
- Development of Individualized Treatment plans, focusing on treatment as well as career planning and life skills development
Lead Clinical Therapist
Gaudenzia Inc
06.2009 - 06.2010
- Providing individual and group therapy sessions, facilitating numerous psycho-educational group sessions, case management responsibilities, facilitating aftercare planning for clients, development and monitoring of individualized treatment plans
- Participating/facilitation clinical Treatment Team Consults with Residential Psychiatrist, and supervising day to day clinical activities as well as supervision of residential and outpatient clinical staff in absence of Clinical Director
Primary Drug and Alcohol Therapist
Today Inc
05.2000 - 02.2006
- Facilitating group, individual and family therapy for insurance referral and court adjudicated clients ages 13 to 19, providing educational lectures and workshops with clients, assisting clients with job placement and life skills counseling, developing educational and career planning with clients, completing clinical paperwork in accordance with various licensing bodies, case management, making appropriate aftercare referrals
- Utilization/Review with multiple managed care providers and maintaining relationships with cooperating agencies such as court systems, and children and youth services from multiple counties
Shift supervisor
Today Inc
01.2004 - 01.2006
- Planning and monitoring daily activities for all clients in the program as well as directing staff and maintaining coverage for each shift of the program
- I would also assist in defusing crisis situations that would develop between clients
Outpatient Co-Occurring Therapist (Fee-For-Service)
Today Inc
05.2000 - 04.2002
- Completing drug and alcohol assessments using a variety of assessment tools, making recommendations for appropriate levels of care, working with both federal and private referral sources, facilitating educational lectures and therapy groups, Utilization/Review with multiple managed care providers, particularly Public Magellan and BHSI
Education
UHS Management Leadership Academy -
05.2015
M.A. - Education
La Salle University
Philadelphia, PA05.2006
B.S. - Rehabilitation Services
The Pennsylvania State University
05.2000
Skills
- PROBLEM SOLVING
- LEADERSHIP DEVELOPMENT
- PERFORMANCE MANAGEMENT
- SATISFACTION
- TRAINING
- FACILITY TURN-AROUND
Additionalinformation - Expertise
- Strategic Leadership in Staff Development
- Productivity and Efficiency Improvement
- P&L Management
- Training and Leadership Development
- Customer Satisfaction
- Problem Solving/Decision Making
- Performance Management
Timeline
Vice President of Operations
Embark Behavioral Health
11.2023 - Current
Multi-State Area Executive Director
Embark Behavioral Health
05.2022 - 11.2023
Executive Director
Embark Behavioral Health
02.2021 - 03.2022
Director of Outpatient Services
Livengrin Foundation, Inc.
09.2018 - 02.2021
Executive Director
Malvern Institute
06.2017 - 09.2018
Site Director
Malvern Institute
10.2016 - 06.2017
Director of Admissions/Crisis Response Center
UHS Inc.
05.2015 - 10.2016
Utilization Review Coordinator
UHS Inc.
08.2013 - 05.2015
Mental Health Therapist - Fee-For-Service
The Wedge Medical Center
06.2013 - 12.2015
Utilization Management Director
Gaudenzia Inc
06.2010 - 08.2013
Lead Clinical Therapist
Gaudenzia Inc
06.2009 - 06.2010
Fee-For-Service Therapist
Northwestern Human Services
07.2006 - 06.2012
Shift supervisor
Today Inc
01.2004 - 01.2006
Primary Drug and Alcohol Therapist
Today Inc
05.2000 - 02.2006
Outpatient Co-Occurring Therapist (Fee-For-Service)
Today Inc
05.2000 - 04.2002
M.A. - Education
La Salle University
B.S. - Rehabilitation Services
The Pennsylvania State University
UHS Management Leadership Academy -
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