Matthew D'amico
Dayton
Summary
Motivated professional with solid experience in sales and customer service, known for building strong customer relationships and consistently meeting sales goals. Skilled at listening to customer needs, offering effective solutions, and resolving issues quickly to ensure satisfaction. Experienced in upselling, cross-selling, and handling high-volume customer interactions with patience and professionalism. Strong communication and teamwork abilities, with a focus on creating positive experiences that drive repeat business and long-term loyalty.
Overview
3
3
years of professional experience
Work History
Warehouse Worker
Bockrath Flooring and Rugs
Kettering
05.2025 - 08.2025
- Client Service – Assisted homeowners with product delivery, answered questions, and provided courteous support on-site.
- Collaborate with team members: coordinate tasks to meet deadlines and productivity goals.
- Assist with cycle counts and audits: support inventory control and quality assurance.
- Receive and process incoming stock: unload deliveries, verify accuracy, and record inventory.
- Ensure workplace safety: follow OSHA guidelines and company safety procedures.
- Inspect products: check for damage or defects while unloading.
- Keep warehouse clean and organized: perform routine housekeeping duties.
Assistant Store Manager
Lids Locker Room
Dayton
09.2023 - 07.2025
- Customer Service Excellence – Assisted shoppers with product selection, returns, and inquiries to ensure satisfaction.
- Sales Leadership – Supported the sales team in meeting and exceeding daily and monthly targets.
- Team Supervision – Trained, coached, and motivated staff to deliver high-quality service and performance.
- Store Operations – Managed opening and closing procedures, cash handling, and daily reporting.
- Product knowledge – Maintained expertise in apparel to advise customers and drive sales.
- Conflict Resolution – Handled customer complaints and employee concerns with professionalism and fairness.
Host
Chili's Bar and Grill
Centerville
11.2022 - 07.2023
- Customer Service Excellence – Greet guests warmly and ensure a welcoming atmosphere.
- Communication Skills – Provide clear information about wait times, seating, and menu options.
- Organization & Multitasking – Coordinate seating arrangements while managing guest flow.
- Conflict Resolution – Address customer concerns with professionalism and empathy.
- Team Collaboration – Work closely with servers, kitchen staff, and management to ensure smooth operations.
- Time Management – Balance multiple tasks during peak hours without compromising service quality.
- Problem-Solving – Quickly adapt to unexpected situations such as overbookings or delays.
Education
High School Diploma -
Centerville High School
Centerville, OH05-2023
Marketing
Sinclair Community College
Dayton, OH05-2025
Degree - Communication/Journalism
University of Cincinnati
Cincinnati, OHSkills
- Customer relationship management
- Active listening and communication
- Problem solving
- Sales techniques
- Negotiation and persuasion
- Product knowledge
- Conflict resolution
- Time management
- Team collaboration
- Adaptability and resilience
Timeline
Warehouse Worker
Bockrath Flooring and Rugs
05.2025 - 08.2025
Assistant Store Manager
Lids Locker Room
09.2023 - 07.2025
Host
Chili's Bar and Grill
11.2022 - 07.2023
High School Diploma -
Centerville High School
Marketing
Sinclair Community College
Degree - Communication/Journalism
University of Cincinnati