Matthew Daniels
Newburgh
Summary
Customer Service Manager bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Account Manager
UnitedHealthcare
07.2016 - 08.2024
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Sought ways to improve processes and services provided.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Xerox
10.2015 - 05.2016
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Met customer call guidelines for service levels, handle time and productivity.
Crew Leader
McDonald's
05.2015 - 09.2015
- Trained employees in time management and proper ways to complete job duties.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
Education
Bachelor of Arts - English
University of South Florida
Tampa, FL05-2009
Skills
- Professional Email Communication
- Data Reporting Skills
- Client Feedback Collection
- Customer Escalation Support
- Effective Time Management
- Information Gathering
Timeline
Customer Service Account Manager
UnitedHealthcare
07.2016 - 08.2024
Customer Service Representative
Xerox
10.2015 - 05.2016
Crew Leader
McDonald's
05.2015 - 09.2015
Bachelor of Arts - English
University of South Florida
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