Matthew Darby
Durham,NC
Summary
Driven hard worker with a proven track record at Foster Street Coffee, excelling in customer relations and sales growth. Enhanced store operations, fostering team cohesion and elevating customer satisfaction. Demonstrated expertise in CRM and promotional planning, significantly increasing customer retention. Skilled in balancing high-quality service with operational compliance.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Foster Street Coffee
03.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Primary responsibility in front of house operations
Education
No Degree - Undecided
University of North Carolina At Charlotte
Charlotte, NCHigh School Diploma -
Southern School Of Energy And Sustainability
Durham, NC06.2017
Skills
- Customer Relations
- Compliance understanding
- Sales Growth
- Business Development
- Promotional planning
- Workload Management
- Sales Strategies
- Customer Relationship Management (CRM)
References
Isabella Martin
Relationship: Partial owner of Foster Street Coffee
Phone number: 4344463925
Email address: martinisabellag@gmail.com
Everyn Meyers (formerly known as Brady Meyers)
Relationship: Friend/Referral for SRE position
Phone number: 7176095842
Email address: brady.meyers@nutanix.com
Timeline
Assistant Manager
Foster Street Coffee
03.2021 - Current
No Degree - Undecided
University of North Carolina At Charlotte
High School Diploma -
Southern School Of Energy And Sustainability
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