Summary
Overview
Work History
Education
Skills
References
Timeline
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Matthew Darby

Durham,NC

Summary

Driven hard worker with a proven track record at Foster Street Coffee, excelling in customer relations and sales growth. Enhanced store operations, fostering team cohesion and elevating customer satisfaction. Demonstrated expertise in CRM and promotional planning, significantly increasing customer retention. Skilled in balancing high-quality service with operational compliance.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Foster Street Coffee
03.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Primary responsibility in front of house operations

Education

No Degree - Undecided

University of North Carolina At Charlotte
Charlotte, NC

High School Diploma -

Southern School Of Energy And Sustainability
Durham, NC
06.2017

Skills

  • Customer Relations
  • Compliance understanding
  • Sales Growth
  • Business Development
  • Promotional planning
  • Workload Management
  • Sales Strategies
  • Customer Relationship Management (CRM)

References

Isabella Martin 

Relationship: Partial owner of Foster Street Coffee

Phone number: 4344463925

Email address: martinisabellag@gmail.com


Everyn Meyers (formerly known as Brady Meyers)

Relationship: Friend/Referral for SRE position

Phone number: 7176095842

Email address: brady.meyers@nutanix.com


Timeline

Assistant Manager

Foster Street Coffee
03.2021 - Current

No Degree - Undecided

University of North Carolina At Charlotte

High School Diploma -

Southern School Of Energy And Sustainability
Matthew Darby