Matthew Da Rosa
Kissimmee
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Delivery / Supervisor
Marco's Pizza
01.2023 - Current
- Enhanced customer satisfaction with timely communication and proactive issue resolution.
- Developed strong relationships with key clients, fostering loyalty and repeat business.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Server /Assistant Manager of Operations
Lil Paradise Wedding Venue
02.2020 - 10.2022
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Enhanced customer satisfaction by ensuring prompt and courteous service from the server team.
Server Assistant
The Melting Pot Orlando
09.2021 - 12.2021
- Ensured timely seating of guests by effectively managing waiting lists and coordinating with the host/hostess team.
- Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
Education
No Degree - Computer Science / Business Economics
Valencia College
Orlando, FL04.2025
Skills
- Active Listening
- Adaptability
- Attention to Details
- Critical Thinking
- Communications
- Customer Service
- Creativity
- Decision Making
- Problem Solving
- Project Management
- Teamwork
- Multitasking abilities
Certification
- John Maxwell Leadership / Life Coach Certification
- Safe Staff Certification
Languages
Portuguese
Limited Working
Timeline
Delivery / Supervisor
Marco's Pizza
01.2023 - Current
Server Assistant
The Melting Pot Orlando
09.2021 - 12.2021
Server /Assistant Manager of Operations
Lil Paradise Wedding Venue
02.2020 - 10.2022
No Degree - Computer Science / Business Economics
Valencia College
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