Matthew Davis
Centennial,CO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Customer Service & Logistics Manager
Atos Medical Inc
05.2021 - Current
- Developed and implemented updated pricing structure and strategy, to lower overall delivery costs hits to SG&A, directly relating in results that saved approximately $25K per month on average & over $175K in 2022 (from May to January).
- Re-evaluation for 2023 showing potential savings of $350K-$500K.
- Implemented three-tier Covid-19 contingency plan to ensure operational structure and continuity of business going forward
- Developed, implemented, and globally piloted new website chat feature for our Customer Service Department in October 2022.
- Transformed customer service team from strictly incoming phone calls to adding additional daily tasks such as; processing all returns (B2B & DTC of over 1,800+), Electrolarynx evaluations (approximately 800+ inquires in 2022) and planning/development of new area for product line launch.
- Fully developed new warehouse plan from scratch for new product line and continuously improving Customer Service Departmental procedures.
Customer Service Supervisor
Atos Medical Inc.
09.2019 - 05.2021
Inside Sales Team Lead
Atos Medical Inc
09.2017 - 09.2019
Inside Sales Representative
Atos Medical Inc.
01.2016 - 09.2017
Customer Service Team Manager
Colorado PERA
10.2023 - Current
- Managed team schedules, balancing workloads to optimize staff coverage during peak hours.
- Collaborated with other departments to resolve complex customer issues effectively and efficiently.
- Increased first-call resolution rates, streamlining processes to address customer issues quickly.
Store Manager
Mattress Firm Inc
10.2010 - 01.2016
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Highest grossing store in state of WI making approximately $200K in sales monthly.
Bag Room Attendant/Member Services
Gainey Ranch Golf Club
01.2007 - 07.2010
- Cleaned and maintained balls, clubs, and course amenities
- Only Club Corp Golf club in 2010 to win the, Service Excellence Award.
- Supervised gameplay and monitored guests' actions to prevent theft
- Delivered information and details of interest about facility to visitors
- Shut down facility daily by turning off lights, storing equipment and locking doors
- Built and established positive relationships with patrons, team members and supervisors
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks
Education
MBA - Business Administration
University of Arizona
Tucson, AZ05.2024
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester09.2017
Skills
Teamwork and collaboration
Problem-solving abilities
Multitasking Abilities
Excellent communication
Organizational skills
Call center management
Remote team management
CRM software proficiency
Service improvement
Team collaboration
Problem-solving
Attention to detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Team Manager
Colorado PERA
10.2023 - Current
Customer Service & Logistics Manager
Atos Medical Inc
05.2021 - Current
Customer Service Supervisor
Atos Medical Inc.
09.2019 - 05.2021
Inside Sales Team Lead
Atos Medical Inc
09.2017 - 09.2019
Inside Sales Representative
Atos Medical Inc.
01.2016 - 09.2017
Store Manager
Mattress Firm Inc
10.2010 - 01.2016
Bag Room Attendant/Member Services
Gainey Ranch Golf Club
01.2007 - 07.2010
MBA - Business Administration
University of Arizona
Bachelor of Science - Business Administration
Southern New Hampshire University
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