Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Davis

Knoxville,TN

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level SDR position. Ready to help team achieve company goals.

Overview

17
17
years of professional experience

Work History

Sales Associate

Tropic Supply
02.2020 - 07.2023
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.

IAQ Sales Associate

Air McCall
01.2018 - 03.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Delivered prompt service to prioritize customer needs.
  • Manage warranties and returns with our current inventory.
  • Maintain and grow relationships with partnering restoration companies DKI, ServPro of Jacksonville,fl

HVAC Technician

Coolzoneinc
01.2016 - 05.2018
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Traveled to job sites for both scheduled and emergency appointments.

Office Manager

Sears Carpet & Air Duct Cleaning
02.2011 - 04.2016
  • Maintained computer and physical filing systems.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Telesales Representative

Summer Bay Orlando Resort
08.2006 - 04.2010
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Overcame objections using friendly, persuasive strategies.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Recorded contact information of customers and potential customers in internal database.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Escalated concerns or advanced problem calls to management staff.

Education

Associate of Arts -

Seminole State College of Florida
Sanford, FL
09.2021

Skills

  • Engaging with Diverse Customers
  • Sales Trends
  • Time Management
  • Meeting Sales Goals
  • Excellent Written and Verbal Communication
  • Excellent People Skills

Timeline

Sales Associate

Tropic Supply
02.2020 - 07.2023

IAQ Sales Associate

Air McCall
01.2018 - 03.2020

HVAC Technician

Coolzoneinc
01.2016 - 05.2018

Office Manager

Sears Carpet & Air Duct Cleaning
02.2011 - 04.2016

Telesales Representative

Summer Bay Orlando Resort
08.2006 - 04.2010

Associate of Arts -

Seminole State College of Florida

Similar Profiles

CREATE PROFILE
Matthew Davis