Matthew Davis
Spokane Valley,WA
Summary
Resourceful and quick-thinking warehouse associate with 10 years in warehouse and inventory as well as warehouse management and customer service. Personal and professional under pressure. Seeking a position where I can apply my expertise and efficiency.
Overview
16
16
years of professional experience
Work History
Warehouse and Delivery Driver
Insight Distributing
03.2020 - Current
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for over deliveries.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Interacted with customers to determine needs and opportunities for additional sales.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Warehouse Associate
Williams Inland Distributors
07.2018 - 11.2019
- Verified quantity and description of materials received by checking merchandise against packing list
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Transferred inventory to and from target destinations using pallet jacks
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
- Inspected ingoing and outgoing shipments to verify accuracy and prevent errors
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Entered quantity received against purchase order in computer system
- Loading and Unloading of delivery truck
- Basic office duties while working in office
Warehouse Associate
A Star Distributing
09.2017 - 01.2018
- Stocked, staged and transported goods
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized
- Redirected shipments en route in response to customer requests
- Loaded and unloaded pieces into boxes for shipment
- Stacked and transported all overstock to storage areas
- Attached identifying tags to containers
- Sorted cargo before loading and unloading
- Tagged all inbound merchandise with receiving date
- Stacked and piled lumber, boards and pallets
- Picked up incoming stock and delivered materials to designated locations
Warehouse Manager
Wolf Home Operations Inc.
2 2015 - 3 2016
- Redirected shipments en route in response to customer requests
- Loaded products onto trucks for delivery
- Loaded and unloaded pieces into boxes for shipment
- Trained staff on material handling processes to reduce shipping times
- Developed weekly schedules for warehouse employees
- Swept floors and stored equipment at the end of each shift
Customer Service Representative
Auto Rain Sprinkler Supply
02.2012 - 10 2014
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Politely assisted customers in person and via telephone
- Answered multiple numbers of calls per day by addressing customer inquiries, solving problems and providing new product information
- Provided an elevated customer experience to generate a loyal clientèle
- Answered product questions with up-to-date knowledge of sales and store promotions
- Earned management trust by serving as key holder, responsibly opening and closing store
- Cash Handling and daily deposits
- Stocking, Inventory and product floor design
Warehouse Associate
Terry's Dairy
09.2008 - 11.2010
- Stocking, Receiving and Counting Inventory
- Pulling Pre Orders
- Loading and Unloading Trucks
- Using Electric forklift and pallet jacks to move and rotate product
- Cleaning of warehouse
Education
High School Diploma -
West Valley High School
Hemet, CA2001
Skills
- Exceptional communication skills
- Strong client relations
- Shipping and receiving experience
- Flexible Can adapt easily to new situations and environment
- Cargo Handling
- Equipment Operation
- Mileage Tracking
- Order Verification
- Load Balancing
- Time management skills
References
- References By Request
Timeline
Warehouse and Delivery Driver
Insight Distributing
03.2020 - Current
Warehouse Associate
Williams Inland Distributors
07.2018 - 11.2019
Warehouse Associate
A Star Distributing
09.2017 - 01.2018
Customer Service Representative
Auto Rain Sprinkler Supply
02.2012 - 10 2014
Warehouse Associate
Terry's Dairy
09.2008 - 11.2010
Warehouse Manager
Wolf Home Operations Inc.
2 2015 - 3 2016
High School Diploma -
West Valley High School