Sports, Golf, and Family
Matthew Davis
Clemmons,NC
Summary
Motivated individual with outstanding customer service skills with the ability to multitask during peak demands. Maintains positive attitude and works hard to develop team relationships.
Overview
10
10
years of professional experience
Work History
Server & Bartender
Village Tavern Restaurant
Boynton Beach, FL & Winston Salem, NC
05.2016 - 10.2023
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Car Detailer
STC. Inc.
Charlotte, NC
05.2013 - 11.2015
- Accomplished Art of removing dents and dings, making scratches and chips disappear and repaired hail damage. Used repair processes by maintaining an organized workspace and utilizing appropriate tools for each task.
- Demonstrated commitment to customer satisfaction
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Some College (No Degree) - Business
Appalachian State University
Boone, NCSome College (No Degree) -
Central Piedmont Community College
Charlotte, NCSkills
Customer Service Skills
Team Oriented
Interpersonal Skills
Excellent at Building Relationships
Time Management
Hospitality service expertise
Reliable and Responsible
Desire Work Life Balance: Inspired by ability to perform well by time to pursue work and time for family
Interests
Timeline
Server & Bartender
Village Tavern Restaurant
05.2016 - 10.2023
Car Detailer
STC. Inc.
05.2013 - 11.2015
Some College (No Degree) - Business
Appalachian State University
Some College (No Degree) -
Central Piedmont Community College