Matthew Davis
Houston,TX
Summary
Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
10
10
years of professional experience
Work History
Operations Manager
Cristo Rey Jesuit College Preparatory High School
Houston, TX
08.2021 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Provided technical expertise in the design and implementation of automated systems used in the operations department.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Oversaw financial management, budget management, accounting and payroll activities.
- Enforced federal, state, local and company rules for safety and operations.
- Responded to information requests from superiors, providing specific documentation.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Collaborated with team leaders on quality audits.
Operations Assistant
Xcelsior sports entertainment
Houston, TEXAS
06.2020 - 08.2022
- Assisted in developing and implementing operational strategies to ensure efficient operations.
- Monitored inventory levels, tracked orders and assisted with purchasing decisions.
- Conducted regular market research activities to identify potential opportunities for improvement.
- Organized and maintained records of daily transactions and other operational data.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Developed customer service policies, procedures and standards for operational teams.
- Performed quality assurance checks on products before they were shipped out to customers.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Conducted regular audits of operational activities to ensure compliance with regulations.
- Identified areas for improvement within the organization's operations process.
Operations Manager
Xcelsior Sports
Houston, TX
08.2017 - 06.2019
- Developed and maintained strong client relationships to facilitate smooth discussions and timely strategy updates.
- Updated web pages and social media profiles to reflect proactive strategies and engage customers.
- Coordinated with vendors to complete projects according to schedule and specifications.
- Helped organize creative assets, including copywriting text for digital use and preparing videos for social media distribution.
- Prepared, completed and tracked customer surveys for local, regional and national campaigns.
- Modified ads to align with target demographics and increase click rates.
- Segmented contacts and coordinated email marketing campaigns to promote products.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Operations Marketing Strategist
Klutchtime Sports Group
Houston, TX
10.2014 - 10.2017
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Identified, implemented and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and costs.
- Generated new business by reaching out to prospective clients by e-mail, telemarketing and presenting at trade shows nationwide.
- Owned marketing campaigns from initial scope through execution and refinement.
- Measured and reported on marketing campaign performance, gained insights and compared results against goals to identify strengths and weaknesses.
- Aligned activities with corporate objectives by coordinating marketing, sales and IT processes.
- Supported program outreach by managing marketing communications, public relations and government affairs to maximize branding initiatives.
- Researched industry news and developments to stay ahead of competition.
Education
Bachelor of Science - Computer Engineering Technology
University of Houston
Houston, TX05-2013
Bachelor of Science - Marketing Management And Research
Texas Southern University
Houston, TXSkills
- Testing and debugging
- Inventory Management
- Customer Retention
- Customer Service
- Data Analysis
- Data Evaluation
- Maintaining Compliance
- Social Media Marketing
- Systems implementation
- Client Relationships
- Data Management
- Microsoft Office expertise
- Testing and deployment
- Design and development
- Data warehousing and analytics
- Project documentation
- Microsoft Tools
- Excellent communicator
- Research and Development
- Advanced Microsoft Office
- Web applications
- Windows operating systems
- AutoDesk Inventor
- Dashboard creation
- Efficient data management
Timeline
Operations Manager
Cristo Rey Jesuit College Preparatory High School
08.2021 - Current
Operations Assistant
Xcelsior sports entertainment
06.2020 - 08.2022
Operations Manager
Xcelsior Sports
08.2017 - 06.2019
Operations Marketing Strategist
Klutchtime Sports Group
10.2014 - 10.2017
Bachelor of Science - Computer Engineering Technology
University of Houston
Bachelor of Science - Marketing Management And Research
Texas Southern University
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