Summary
Overview
Work History
Education
Skills
I enjoy brewing at home beer and mead
Timeline
Generic

Matthew Davis

White Bear Lake,MN

Summary

Proven leader at Kowalski's Markets, adept in enhancing operational efficiency and boosting sales through innovative merchandising strategies and meticulous attention to food safety compliance. Demonstrates exceptional teamwork and problem-solving abilities, significantly contributing to customer satisfaction and store performance. Skilled in cutting techniques and fostering a goal-driven environment, consistently exceeding sales targets.

Overview

18
18
years of professional experience

Work History

Seafood Lead

Kowalski's Markets
01.2023 - 03.2024
  • Increased sales with engaging product displays and timely merchandise replenishment.
  • Assisted in inventory management, ensuring optimal stock levels and minimal waste.
  • Consistently met deadlines for orders by effectively managing time-sensitive tasks related to seafood processing.
  • Maintained up-to-date knowledge on seafood varieties, preparation methods, and industry trends to better assist customers.
  • Streamlined operational efficiency by regularly reviewing processes and implementing improvements where necessary.
  • Collaborated with team members to consistently meet or exceed daily sales targets.
  • Contributed to store-wide goals by collaborating with other departments on cross-merchandising initiatives.
  • Enhanced customer satisfaction by providing high-quality seafood selections and maintaining a clean, well-organized department.
  • Developed strong rapport with customers through personalized service that exceeded expectations while building loyalty.
  • Supported store promotions by creating eye-catching signage and coordinating marketing efforts within the department.
  • Ensured food safety compliance by adhering to strict sanitation and temperature control guidelines.
  • Reduced shrinkage through proper handling, storage, and rotation of products.
  • Spearheaded employee development initiatives through ongoing training opportunities focused on skill enhancement and career growth.
  • Trained new hires on department procedures, safety protocols, and best practices for success in the role.
  • Achieved superior product presentation through meticulous cutting, portioning, and packaging techniques.
  • Managed vendor relationships to ensure consistent product quality, availability, and competitive pricing.
  • Improved order accuracy with reliable recordkeeping practices for both incoming shipments and customer orders.
  • Cleaned and sanitized equipment, tools, and work surfaces.
  • Increased sales by explaining characteristics and providing serving suggestions for various seafood items.
  • Checked quality of products and removed expired items.
  • Washed floors, walls, coolers and storage shelves.
  • Assisted customers with product selection by making recommendations and suggestions based on customer needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.
  • Created hospitable shopping experience by merchandising and stocking products and specialty items.
  • Cleaned and sanitized seafood area to preserve products and protect safety of guests.
  • Followed written recipes to prepare prepackaged seafood meals.

Floating Butcher

Kowalski's Markets
01.2022 - 01.2023
  • Complied with food safety, hygiene and sanitation regulations for safe food preparation.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
  • Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
  • Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
  • Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
  • Adhere to safety and cleanliness standards and maintained equipment.
  • Wrapped meat produce to maintain quality, freshness and condition.
  • Optimized display cases for maximum visual appeal while maintaining proper temperature controls for product freshness.
  • Promoted sustainability by sourcing meats from local farms whenever possible, supporting the community''s economy and environment.
  • Tailored meat cuts to customer preferences, ensuring their satisfaction and repeat business.
  • Ensured accurate pricing and labeling of products, maintaining trust and transparency with customers.
  • Trained new employees on proper meat-cutting techniques and safety measures.
  • Promoted new meat options to offer customers unique and appealing choices.
  • Prepared and cooked meat products to provide customers with samples and test product quality.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Butcher

Kowalski's Markets
01.2013 - 01.2022
  • Complied with food safety, hygiene and sanitation regulations for safe food preparation.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
  • Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
  • Wrapped meat produce to maintain quality, freshness and condition.
  • Adhere to safety and cleanliness standards and maintained equipment.
  • Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
  • Stocked, rotated and priced merchandise to meet store standards.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Identified cuts of meat, grading and pricing accordingly.
  • Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
  • Ensured quality control measures were consistently met throughout the butchering process.
  • Demonstrated versatility by proficiently handling various types of meat including beef, poultry, pork, lamb, and fish.
  • Reduced wait time for customers through efficient multitasking during peak hours.
  • Used boning knife, skewers and twine to shape, lace, and tie roasts.
  • Developed a loyal client base by fostering strong relationships with customers through attentive service and informative interactions.
  • Optimized display cases for maximum visual appeal while maintaining proper temperature controls for product freshness.
  • Increased sales by offering personalized customer service, recommending suitable cuts of meat and sharing recipe ideas.

Front End Supervisor

Kowalski's Markets
01.2009 - 01.2013
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 5 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Reduced employee turnover by creating supportive and inclusive work environment.

Cashier

Kowalski's Markets
01.2007 - 01.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Courtesy Staff Member

Kowalski's Markets
06.2006 - 01.2007
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained safe working conditions by adhering to company guidelines and reporting potential hazards immediately.
  • Managed multiple tasks simultaneously while maintaining attention to detail and prioritizing workload for optimal efficiency.

Education

Associate of Science - Brewing Production And Management

Dakota County Technical College
Rosemount, MN
05.2025

Associate of Science - Criminology

Century College
White Bear Lake, MN
06.2015

High School Diploma -

White Bear South Campus Senior
White Bear Lake, MN
06.2009

Skills

  • Cutting techniques
  • Sanitation Procedures
  • Food Safety Compliance
  • Merchandising Strategies
  • Placing orders
  • Rotating products
  • Portion Control
  • Health code standards
  • Temperature Monitoring
  • Maintaining freshness
  • Friendly and Helpful
  • Teamwork and Collaboration
  • Problem-Solving
  • Honest and Dependable
  • Time Management
  • Reliable and Responsible
  • Multitasking Abilities
  • Goal-Driven

I enjoy brewing at home beer and mead

I had a friend who was bartending for a few years, and he brewed beer at home.  I was interested in the process and decided to try myself, once i started making mead I realized this is something i want to do.

Timeline

Seafood Lead

Kowalski's Markets
01.2023 - 03.2024

Floating Butcher

Kowalski's Markets
01.2022 - 01.2023

Butcher

Kowalski's Markets
01.2013 - 01.2022

Front End Supervisor

Kowalski's Markets
01.2009 - 01.2013

Cashier

Kowalski's Markets
01.2007 - 01.2009

Courtesy Staff Member

Kowalski's Markets
06.2006 - 01.2007

Associate of Science - Brewing Production And Management

Dakota County Technical College

Associate of Science - Criminology

Century College

High School Diploma -

White Bear South Campus Senior

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Matthew Davis