Matthew Davis
Birmingham,AL
Summary
Adept at enhancing customer experiences and streamlining order processes, I leveraged my exceptional communication and CRM software expertise at DriveTime to elevate service standards. My proactive approach in training teams and optimizing performance tracking systems significantly boosted customer satisfaction, showcasing my ability to blend technical proficiency with impactful leadership.
Overview
10
10
years of professional experience
Work History
Customer Experience Guide
DriveTime
Birmingham, AL
11.2023 - 11.2024
- Assisted customers with navigating the website, placing orders, and troubleshooting technical issues.
- Provided customer service to customers by answering product and service questions; suggesting information about other products and services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Monitored customer feedback to identify areas of improvement for customer experience.
Technician
Mosquito Squad
Birmingham, AL
08.2023 - 11.2023
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Conducted preventive maintenance procedures according to established schedules.
Technician
Cook's Pest Control Inc
Birmingham, AL
04.2023 - 08.2023
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Conducted preventive maintenance procedures according to established schedules.
Caretaker
SELF
Morris, AL
12.2019 - 04.2023
- Provided assistance to disabled persons in accordance with their individual needs.
- Maintained cleanliness of facility grounds by sweeping, mopping, vacuuming, dusting, and removing trash.
- Repaired minor plumbing issues such as unclogging toilets and sinks.
- Inspected buildings for signs of damage or disrepair and reported any findings to management immediately.
- Cleaned windows, walls, ceilings, carpets, floors, bathrooms, kitchens. using appropriate cleaning supplies.
- Assisted in setting up meeting rooms for events or conferences held at the facility.
- Coordinated with outside contractors when necessary for larger repair projects.
- Followed established safety procedures while performing all tasks related to caretaking duties.
- Maintained landscaped area by picking up trash, removing debris and contacting landscaping team to address issues.
- Cleaned interior and exterior of windows.
- Managed waste disposal and recycling in accordance with local regulations.
- Kept inventory of cleaning supplies, tools, and equipment, reordering as necessary.
- Assisted residents or visitors with directions and information about the property.
- Provided courteous and prompt service to address tenant or guest concerns and requests.
Sales Manager
American Car Center
Columbus , GA
10.2014 - 12.2019
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
Education
High School Diploma -
Mortimer Jordan High School
Birmingham05-1999
Skills
- Performance Tracking
- Training and coaching
- CRM Software
- Experience optimization
- Exceptional communication
- Trend Monitoring
- Policy improvement
- Request management
- Client Advocacy
- Order Processing
- Merchandise upselling
- De-Escalation Techniques
- Refunds processing
- Quality Control
- Promotional support
- Direct Sales
- Account Management
- Call Documentation
- Regulatory Compliance
- Customer Service
- Brand advocacy
- Work Prioritization
- Problem Resolution
- Customer Account Management
- Product Sales
- Call Center Operations
- Teamwork skills
- Project management abilities
- Process Improvement
- Order Fulfillment
- Estimating
- Cross-Functional Collaboration
- Multi-Line Phone Systems
- Business ethics
- Effective Communication
- Sales and Upselling
- Negotiation Skills
- Professional telephone demeanor
- Complaint Investigation
- Receiving support
- Tracking complaints
- Employee Coaching
- Administrative and Office Support
- Inquiry response
- Data Management
- Billing Adjustments and Refunds
- Phone Etiquette
- Staff education and training
- Transaction Processing
- Customer Relations
- Member account management
- Active Listening
Timeline
Customer Experience Guide
DriveTime
11.2023 - 11.2024
Technician
Mosquito Squad
08.2023 - 11.2023
Technician
Cook's Pest Control Inc
04.2023 - 08.2023
Caretaker
SELF
12.2019 - 04.2023
Sales Manager
American Car Center
10.2014 - 12.2019
High School Diploma -
Mortimer Jordan High School
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