Matthew Davis
Collinsville,OK
Summary
Dynamic operations manager with proven success at Aaon, Inc., enhancing team performance through strategic leadership and problem-solving. Skilled in inventory management and fostering employee relations, I consistently improved operational efficiency and customer satisfaction. Recognized for developing actionable plans that led to significant performance improvements across departments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
National Parts Operations Manager
Aaon, Inc
01.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
Store Manager
Aaon
02.2014 - 01.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager
Associated Parts & Supply
01.2001 - 02.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Inventory management
- Operations oversight
- Goal setting
- Strategic planning
Certification
Leadership Management International, INC
Timeline
National Parts Operations Manager
Aaon, Inc
01.2022 - Current
Store Manager
Aaon
02.2014 - 01.2022
Store Manager
Associated Parts & Supply
01.2001 - 02.2014
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