Matthew Deck
Washington Court House,Ohio
Summary
Dynamic leader with a strong focus on team motivation and development, driving high levels of employee engagement and productivity. Adept at building positive customer relationships and resolving issues efficiently, ensuring satisfaction and loyalty. Committed to leveraging training and monitoring techniques to enhance team performance and morale.
Overview
2022
2022
years of professional experience
Work History
Fraud Prevention Customer Service Representative
Discover Financial Services
06.2018 - 09.2021
- Received inbound calls relating to potential cases of fraud
- Determined if charges were fraudulent attempts or found ways to assist the customers in understanding how the charges were made
- Closed fraudulent accounts and ensured swift reception of new account information for customers
- Utilized customer service skills to ensure that customers needs were met while also ensuring that customers were satisfied by the outcomes of our interactions
Server/Bartender
Marriott Hotels
04.2018 - 09.2019
- Greeted all customers pleasantly and took food orders
- Monitored cash registers and collected payments for drinks and food
- Determined appropriate cash handling policies and procedures for transactions
Package Handler
FedEx
08.2017 - 02.2018
- Unloaded Trucks in an organized manner and catalogued inventory
- Ensured safety standards were met
- Worked in a team environment to ensure company standards were met
Customer Service Representative
Discover Financial Services
02.2014 - 05.2016
- Received inbound calls related to customer inquiries
- Efficiently resolved complaints and issues from customers
- Handled escalated and deescalated cases from customers and determined the most appropriate resolutions
Guest Services Agent
Drury Hotels
10.2013 - 02.2014
- Welcomed guests and coordinated their check-in and check out details.
- Maintained company standards for all procedures involving guests
- Ensured that guest needs were met promptly
Deli Clerk
Meijer
05.2011 - 10.2013
- Attended to customers needs promptly and accurately
- Completed transactions based on customers orders
- Maintained accurate inventory of products offered
Server/Black Apron
First Watch
2022 - 2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with and led team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Maintained knowledge of the Five Steps of Service and Ten Commitments to ensure consistent and efficient service.
Education
Student - undefined
Southern State Community College
01.2018
Student - undefined
Wright State University
01.2014
Student - Music Education
Kentucky Christian University
01.2012
High School - undefined
Miami Trace High School
01.2010
Skills
- Customer service
- Active listening
- Problem resolution
- Complaint resolution
- Staff training
Other Activities
Volunteer Worship Singer at Broadway Christian Church in Lexington, Kentucky
Timeline
Fraud Prevention Customer Service Representative
Discover Financial Services
06.2018 - 09.2021
Server/Bartender
Marriott Hotels
04.2018 - 09.2019
Package Handler
FedEx
08.2017 - 02.2018
Customer Service Representative
Discover Financial Services
02.2014 - 05.2016
Guest Services Agent
Drury Hotels
10.2013 - 02.2014
Deli Clerk
Meijer
05.2011 - 10.2013
Student - undefined
Southern State Community College
Student - undefined
Wright State University
Student - Music Education
Kentucky Christian University
High School - undefined
Miami Trace High School
Server/Black Apron
First Watch
2022 - 2025
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